When ‘honesty’ goes too far

  • July 13, 2017

Do you work with someone who takes a no-holds-barred approach to sharing an opinion? Who prides him- or herself on “telling it like it is”? All that...

Influence with tie-down questions

  • July 10, 2017

When you are in negotiations, use tie-down questions to guide the person to adopt your position or to gauge their commitment to your ideas. Tie-down questions help you...

4 meaningful conversation starters

  • July 03, 2017

During one-on-one sessions with employees, take the time to dig beneath the surface and walk away with meaningful insight you can put to use.

Greet conflict with open arms

  • June 21, 2017

Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach,...

3 ways to move ahead

  • June 14, 2017

To succeed in your life and career, put focus and energy into these areas.

When you catch someone in a lie

  • June 12, 2017

When a co-worker or even your boss tells a fib, and you find out, it’s natural to feel hurt or angry—but that doesn’t mean you should react. Take these...

Stop these bad language habits

  • June 09, 2017

Want to elicit a serious eye roll from customers and co-workers? Litter your language with these annoying—often jarring—sometimes silly choices.

6 traits of the best employees

  • June 07, 2017

Which employees should you be fighting to keep? It doesn’t always come down to their knowledge, skills or personality. Instead, the most exceptional employees...

8 biases that hurt communication

  • June 05, 2017

You may not be entirely to blame for your communication misses. People’s cognitive biases can affect how they process information and make decisions based on what...

Make people feel included

  • May 22, 2017

Whether it’s a new team member or someone who seems out of the loop, here are four ways to make people feel included.

Starters vs. Maintainers: Which one are you?

  • April 20, 2017

Q: "I work as an office manager in a pleasant, stress-free environment. The pay is good, the schedule is flexible, and the staff is productive. Everyone gets along...