When ‘honesty’ goes too far

• July 13, 2017

Do you work with someone who takes a no-holds-barred approach to sharing an opinion? Who prides him- or herself on “telling it like it is”? All that...

Influence with tie-down questions

• July 10, 2017

When you are in negotiations, use tie-down questions to guide the person to adopt your position or to gauge their commitment to your ideas. Tie-down questions help you...

Do’s and don’ts of breaking bad news

• July 05, 2017

Whether it’s a customer, employee, co-worker or boss, someday you will need to share some not-so-ideal news. Here’s how to do it.

4 meaningful conversation starters

• July 03, 2017

During one-on-one sessions with employees, take the time to dig beneath the surface and walk away with meaningful insight you can put to use.

Friendly or flirting? Here’s how to tell

• June 21, 2017

A flirting co-worker can make you feel uncomfortable. Worse, such behavior can be considered sexual harassment. Here’s the difference.

Greet conflict with open arms

• June 21, 2017

Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach,...

3 ways to move ahead

• June 14, 2017

To succeed in your life and career, put focus and energy into these areas.

When you catch someone in a lie

• June 12, 2017

When a co-worker or even your boss tells a fib, and you find out, it’s natural to feel hurt or angry—but that doesn’t mean you should react. Take these...

Stop these bad language habits

• June 09, 2017

Want to elicit a serious eye roll from customers and co-workers? Litter your language with these annoying—often jarring—sometimes silly choices.

6 traits of the best employees

• June 07, 2017

Which employees should you be fighting to keep? It doesn’t always come down to their knowledge, skills or personality. Instead, the most exceptional employees...

8 biases that hurt communication

• June 05, 2017

You may not be entirely to blame for your communication misses. People’s cognitive biases can affect how they process information and make decisions based on what...

When a co-worker becomes your boss … and not the good kind

• June 01, 2017

Q: “I have become very disillusioned with my manager. ‘Brian’ and I worked well together as peers for several years, collaborating on a variety of...

Make people feel included

• May 22, 2017

Whether it’s a new team member or someone who seems out of the loop, here are four ways to make people feel included.

Is it them, or is it me? The problem co-worker quiz

• May 18, 2017

This one’s real simple to score—just circle every question to which you answer “False.” Circle it again … and then again … and...

6 ways to kill a conversation fast

• May 18, 2017

If you want to engage in lively conversations, avoid these mistakes.

Team building ideas that aren’t completely lame

• May 17, 2017

Enough of those tired team builders that feel more like obligations to seem happy we’re all at work. You’ve got a fun group, so try out something from these...

Sometimes, you gotta tell it like it is: The case of Steve Harvey

• May 16, 2017

Steve Harvey just landed smack dab in the middle of another scandal. The author, comedian and TV host was ripped to shreds in the media when a memo he sent his staff...

10 office faux pas you’ve committed for the last time

• May 15, 2017

We made these mistakes so you don't have to.

How do you ask someone to repeat?

• May 08, 2017

Here are some common lines and how they might be interpreted.

Starters vs. Maintainers: Which one are you?

• April 20, 2017

Q: "I work as an office manager in a pleasant, stress-free environment. The pay is good, the schedule is flexible, and the staff is productive. Everyone gets along...