Are you making this email goof?

  • August 03, 2017

What’s the biggest faux pas when writing emails? Making them too long. “A long email is a signal you’re using the wrong communication tool,” says...

Scary good tips from Stephen King

  • July 31, 2017

Even the best writers can improve, and who better to share some insight than a writer who has sold 400 million books. In his book, On Writing: A Memoir of Craft, Stephen...

4 rules for offering criticism

  • July 21, 2017

At some point, you will need to criticize an idea, someone’s performance or the outcome of a project. When you do, follow these tips.

Avoid HiPPO problem at work

  • July 14, 2017

Are wild hippos evading the workplace? No, but HiPPO—accepting the “highest paid person’s opinion” as the most valuable—certainly is an...

When ‘honesty’ goes too far

  • July 13, 2017

Do you work with someone who takes a no-holds-barred approach to sharing an opinion? Who prides him- or herself on “telling it like it is”? All that...

Influence with tie-down questions

  • July 10, 2017

When you are in negotiations, use tie-down questions to guide the person to adopt your position or to gauge their commitment to your ideas. Tie-down questions help you...

4 meaningful conversation starters

  • July 03, 2017

During one-on-one sessions with employees, take the time to dig beneath the surface and walk away with meaningful insight you can put to use.

Greet conflict with open arms

  • June 21, 2017

Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach,...

3 ways to move ahead

  • June 14, 2017

To succeed in your life and career, put focus and energy into these areas.

When you catch someone in a lie

  • June 12, 2017

When a co-worker or even your boss tells a fib, and you find out, it’s natural to feel hurt or angry—but that doesn’t mean you should react. Take these...

Stop these bad language habits

  • June 09, 2017

Want to elicit a serious eye roll from customers and co-workers? Litter your language with these annoying—often jarring—sometimes silly choices.

6 traits of the best employees

  • June 07, 2017

Which employees should you be fighting to keep? It doesn’t always come down to their knowledge, skills or personality. Instead, the most exceptional employees...

8 biases that hurt communication

  • June 05, 2017

You may not be entirely to blame for your communication misses. People’s cognitive biases can affect how they process information and make decisions based on what...