You’d better T.H.I.N.K.

  • September 06, 2017

While you may be able to get away with it in your personal life, disrespectful, offensive language has no place at work. Before you write or speak, T.H.I.N.K.

Politely change the subject

  • August 30, 2017

When the conversation turns political, religious, too personal or controversial, or it just seems to go on forever, here’s how to change the topic without...

Are you making this email goof?

  • August 03, 2017

What’s the biggest faux pas when writing emails? Making them too long. “A long email is a signal you’re using the wrong communication tool,” says...

Scary good tips from Stephen King

  • July 31, 2017

Even the best writers can improve, and who better to share some insight than a writer who has sold 400 million books. In his book, On Writing: A Memoir of Craft, Stephen...

4 rules for offering criticism

  • July 21, 2017

At some point, you will need to criticize an idea, someone’s performance or the outcome of a project. When you do, follow these tips.

Avoid HiPPO problem at work

  • July 14, 2017

Are wild hippos evading the workplace? No, but HiPPO—accepting the “highest paid person’s opinion” as the most valuable—certainly is an...

When ‘honesty’ goes too far

  • July 13, 2017

Do you work with someone who takes a no-holds-barred approach to sharing an opinion? Who prides him- or herself on “telling it like it is”? All that...

Influence with tie-down questions

  • July 10, 2017

When you are in negotiations, use tie-down questions to guide the person to adopt your position or to gauge their commitment to your ideas. Tie-down questions help you...

4 meaningful conversation starters

  • July 03, 2017

During one-on-one sessions with employees, take the time to dig beneath the surface and walk away with meaningful insight you can put to use.

Greet conflict with open arms

  • June 21, 2017

Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach,...

3 ways to move ahead

  • June 14, 2017

To succeed in your life and career, put focus and energy into these areas.

When you catch someone in a lie

  • June 12, 2017

When a co-worker or even your boss tells a fib, and you find out, it’s natural to feel hurt or angry—but that doesn’t mean you should react. Take these...

Stop these bad language habits

  • June 09, 2017

Want to elicit a serious eye roll from customers and co-workers? Litter your language with these annoying—often jarring—sometimes silly choices.