When you catch someone in a lie

  • June 12, 2017

When a co-worker or even your boss tells a fib, and you find out, it’s natural to feel hurt or angry—but that doesn’t mean you should react. Take these...

Stop these bad language habits

  • June 09, 2017

Want to elicit a serious eye roll from customers and co-workers? Litter your language with these annoying—often jarring—sometimes silly choices.

6 traits of the best employees

  • June 07, 2017

Which employees should you be fighting to keep? It doesn’t always come down to their knowledge, skills or personality. Instead, the most exceptional employees...

8 biases that hurt communication

  • June 05, 2017

You may not be entirely to blame for your communication misses. People’s cognitive biases can affect how they process information and make decisions based on what...

Make people feel included

  • May 22, 2017

Whether it’s a new team member or someone who seems out of the loop, here are four ways to make people feel included.

Starters vs. Maintainers: Which one are you?

  • April 20, 2017

Q: "I work as an office manager in a pleasant, stress-free environment. The pay is good, the schedule is flexible, and the staff is productive. Everyone gets along...

4 steps to keep conflict positive

  • April 19, 2017

Rather than let a simple debate or disagreement turn into an energy- and productivity-zapping waste of time, take this advice.

Manage an interrupter

  • April 10, 2017

Do you work with someone who won’t stop interrupting? Follow these steps.

Social media etiquette 101

  • April 01, 2017

With as much as we use social media for both personal and professional reasons, it’s smart to revisit some etiquette rules.

Conduct better 1-on-1s

  • March 30, 2017

Individual face time with employees offers you an opportunity to provide both praise and constructive feedback, and it offers them a chance to vent or seek your guidance.

3 types of corporate speak

  • March 29, 2017

Twisting words and giving them new meanings happens in the business world just as much as with personal slang