Persuasion or Manipulation?

  • October 27, 2016

Persuasion is not manipulation. If a connection between those words crosses your mind, it is time to eradicate it — and my goal in this short post is to help you...

The lonely road of Apple CEO Tim Cook

  • October 26, 2016

More than five years after the death of Steve Jobs, Tim Cook has come into his own as CEO of one of the world’s most visible and valuable companies.

Internal and External Customers

  • September 28, 2016

I often get asked by leaders of internal groups how they can create a Customer focus when their team has no direct connection or interaction with the paying Customer. I...

Marissa Mayer: Set up to fail?

  • September 20, 2016

Marissa Mayer’s fate at Yahoo shows that the C-suite is still chilly for women. Currently, women run only 22 of the companies in the Fortune 500.

Walt Disney’s keen eye for talent

  • September 13, 2016

Part of Walt Disney’s genius was recognizing talented people and giving them the freedom to innovate. The more passion they brought to the job, the more Disney...

How Google’s decision-making works

  • August 16, 2016

Eric Schmidt joined Google as its CEO in 2001. Even though the company was already a smashing success, he knew his job wouldn’t be easy. Schmidt, 61, understood...

Fight off overconfidence or go bust

  • July 29, 2016

As CEO of Blockbuster in 2004, John Antioco headed a retail giant. The $6 billion video rental chain earned 60% profit margins with 60,000 employees. But six years...

What’s behind leadership grit?

  • July 14, 2016

The concept of “grit”—a combination of perseverance and passion that underlie a person’s success—has been floating around for some time.

Is your leadership style NFL or NBA?

  • June 30, 2016

Sports commentator Mike Pesca, in considering how Adam Silver of the National Basketball Association and Roger Goodell of the National Football League run their...

How Many Goals Should You Set?

  • May 04, 2016

The title of this post is a great question and the answer is … It depends. Actually, there are, I believe, two answers that may seem in disagreement at first, but...

Don’t be a yes-but person

  • April 20, 2016

When something goes well, it is easy to put a damper on the good news with a “yes-but” mentality, for example, “We hit our target, but we could have...