Exhibit humility, not weakness

  • July 21, 2017

Q. My boss told me I’m a weak manager—that I’m too humble, that I defer to others, dither rather than make quick, decisive decisions and I’m too...

6 phrases great leaders use often

  • July 11, 2017

As a leader, what you say matters. So as you go about each day, facing challenges, guiding your people and meeting your performance goals, make sure you are using the...

To tame speech anxiety, be selfless

  • July 06, 2017

In the days and hours leading up to your presentation, you may wallow in anxious thoughts such as, “I dread this” or “I hope I don’t look...

What do you really know about your customers?

  • July 05, 2017

Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and...

Credibility is your most important asset

  • June 28, 2017

Although supervisors need a wide array of people skills and certain technical abilities, nothing is more critical to supervisory success than credibility. When...

Your words reveal your confidence

  • June 23, 2017

Everything we perceive is influenced by how we see ourselves. For this reason, we need to develop self-awareness—with no filters—to fulfill our potential as...

Break free of narrow-mindedness

  • June 21, 2017

Oscar-nominated director Ava DuVernay (“Selma”) says mainstream leaders must embrace diversity, and that women and people of color need equality in getting...

Tolerate mistakes–but only once

  • June 19, 2017

Like any CEO, Amy Rees Anderson wishes that employees wouldn’t make costly errors. Yet she’s willing to look past well-intentioned mistakes as long as they...

Outside-the-box thinking? So passé!

  • June 14, 2017

Perhaps you’ve heard that innovators think “outside the box.” That’s old news. Given the complex interconnectedness of today’s...

Leadership secrets from Lego

  • June 01, 2017

Jorgen Vig Knudstorp has been Lego’s “master builder” of the company’s turnaround since 2004. At the time, Lego was losing $1 million a day. Now...

Why aren’t you celebrating failure?

  • May 25, 2017

Most leaders like to celebrate success. But if you want employees to innovate, think about the benefits of celebrating failure, too. After all, no less sweat, toil or...

10 finer points of strategy

  • May 08, 2017

Quality, innovation, profitability, and growth all depend on having strategy and execution fit together seamlessly.

After blunder, confess and explain

  • May 02, 2017

In 2008, Jim Whitehurst took a big risk. And it backfired. From it he learned that as powerful as a CEO’s accessibility is, nothing builds engagement more than...

Pregnant employee? Better know the law

  • May 01, 2017

When an employee tells you she’s pregnant, it may bring on mixed emotions for supervisors. While you’re happy for the employee, you’re anxious about...

So, you want to be more assertive

  • April 25, 2017

One of the foibles of many managers—especially the rookies—is the lack of assertiveness. It’s the awareness of the need to swoop down on wayward...

At Netflix, autonomy above all else

  • April 20, 2017

Reed Hastings believes that talented people thrive when you simply leave them alone. So the co-founder and CEO of Netflix created a culture of independence.