The term “servant leader” applies to executives who lack huge egos. They win allegiance by positioning themselves as supportive allies, not bossy tyrants....
Growing up, no one considered Harry Truman a leader. He was a kid with thick glasses who mostly stayed home, working the farm or reading. But the course of his life...
Ventriloquist Mark Hellerstein, who served as the CEO of oil and gas company St. Mary Land & Exploration Co. from 1995 to 2007, describes how he became a successful...
How did a young man from Cocoa Beach, Fla.—a place not known as a surfing haven—become the greatest surfer of all time? Luck? No, unbelievable drive and...
What works for employees of Cherry Hill Volvo in South Jersey? The attitude of the company’s owner. Workers at the 51-year-old Volvo dealership say the...
When David Cote took the reins at Honeywell in 2002, the company was still reeling from a series of unfortunate events. Having trained under GE’s Jack Welch, Cote...
Knowing, beyond a doubt, what customers want requires a zealous commitment to metrics. And no one commits better than Jeff Bezos, CEO of Amazon. Here’s what a...
In 1986, Richard Manoogian was CEO of Masco, a maker of faucets and household products that had produced 29 straight years of earnings growth. The firm was generating...
You can trumpet your organization’s core values and unshakable ethics. But your actions will influence what employees think far more than your words.
To bring cultures together, identify differences in attitudes and work habits. Then address the differences so that everyone gains a better understanding of their...
A few hours after you hear a presentation, ask yourself, “What do I remember?” If you recall anything, it will probably be a story. No matter how well a...
For generations, Procter & Gamble innovated from within. The giant consumer products company that makes Tide detergent and Crest toothpaste conducted...
As an HR professional, you’re in a unique position to guide your organization to a culture that causes less worry and stress for employees—and better...
It happens all the time: An employee approaches someone from HR to ask for help. But occasionally, HR pros find their work conversations veering dangerously toward...
Joseph Duveen, a prominent British art dealer in the early 20th century, wanted to win Andrew Mellon as a client. Rather than simply contact the American banker and...
Recognition from “the company” is one thing, but for most employees, their manager and direct supervisors are the face of the organization. Any positive...
