Will your ego kill your career?

  • August 22, 2017

The day of the aggressive know-it-all who steamrolls over colleagues is drawing to a close. In the future, success will belong to those who can quiet their egos,...

Calls can get info; faces get action

  • August 21, 2017

“Despite my pressing them repeatedly to tell me why this had occurred, I never got anywhere and they stopped returning my calls... [T]wo days later I was on a...

Keep those small commitments!

  • August 21, 2017

Your days are indeed dotted with small promises and commitments to your employees: from "I'll stop by this afternoon to give you a hand" to "drop by my office later and...

6 taboo topics to avoid–always

  • August 18, 2017

Given the “anything goes” times we’re living in where people share far too much online, here is your annual reminder of things you should not discuss...

Beat decision fatigue at work

  • August 08, 2017

It’s been widely reported that the average person makes 35,000 conscious decisions every day. If employees defer some decisions to you, you are likely experiencing...

Follow a Navy SEAL’s playbook

  • August 08, 2017

Retired Navy SEAL commander Jocko Willink trains executives on leadership, applying lessons he learned from his 20-year military career. Here are some examples.

Survey: Women in the boardroom

  • August 07, 2017

On many aspects of gender diversity in the boardroom, corporate directors disagree. Here are three views on the benefits of diversity in which, as recently as 2013, male...

Do you crack under pressure?

  • July 28, 2017

Many otherwise strong leaders have a glaring weakness: They buckle under pressure. To withstand pressure, you need to adopt the right attitude. Here are three keys to...

Like our values? Then sign them

  • July 27, 2017

“As a leader, you have to define your values in a strong, clear way... It’s important that everyone from the people in the billing department to senior...

Was JC Penney’s CEO doomed to fail?

  • July 26, 2017

In November 2011, JC Penney hired Ron Johnson as its CEO. At the time, Johnson was considered a bold hire. But his star faded fast. Within 17 months, Penney ousted him...

Exhibit humility, not weakness

  • July 21, 2017

Q. My boss told me I’m a weak manager—that I’m too humble, that I defer to others, dither rather than make quick, decisive decisions and I’m too...

6 phrases great leaders use often

  • July 11, 2017

As a leader, what you say matters. So as you go about each day, facing challenges, guiding your people and meeting your performance goals, make sure you are using the...

To tame speech anxiety, be selfless

  • July 06, 2017

In the days and hours leading up to your presentation, you may wallow in anxious thoughts such as, “I dread this” or “I hope I don’t look...

What do you really know about your customers?

  • July 05, 2017

Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and...

Credibility is your most important asset

  • June 28, 2017

Although supervisors need a wide array of people skills and certain technical abilities, nothing is more critical to supervisory success than credibility. When...