The Stuff We Can’t Ignore, But Do

  • February 08, 2017

We do work every day and it becomes routine. We have even gotten good at it, and not just from our own measures, but from feedback and results that tell us we are doing...

A Process Improvement Triple Play

  • December 21, 2016

As leaders we have a responsibility for supporting, enabling and expecting our teams to improve their work processes. Because of that fact, today I want to share a trio...

Verify your brand on Twitter

  • November 21, 2016

Ever notice those little blue check marks next to a tweeter on Twitter? That’s the social media behemoth saying it has verified that the person or organization is...

Annual merit pay loses its luster

  • October 31, 2016

For decades, employers have lulled their workforce into expecting measly but predictable pay increases every year. But that’s changing.

Persuasion or Manipulation?

  • October 27, 2016

Persuasion is not manipulation. If a connection between those words crosses your mind, it is time to eradicate it — and my goal in this short post is to help you...

The lonely road of Apple CEO Tim Cook

  • October 26, 2016

More than five years after the death of Steve Jobs, Tim Cook has come into his own as CEO of one of the world’s most visible and valuable companies.

Internal and External Customers

  • September 28, 2016

I often get asked by leaders of internal groups how they can create a Customer focus when their team has no direct connection or interaction with the paying Customer. I...

Marissa Mayer: Set up to fail?

  • September 20, 2016

Marissa Mayer’s fate at Yahoo shows that the C-suite is still chilly for women. Currently, women run only 22 of the companies in the Fortune 500.

Walt Disney’s keen eye for talent

  • September 13, 2016

Part of Walt Disney’s genius was recognizing talented people and giving them the freedom to innovate. The more passion they brought to the job, the more Disney...