As a leader, what you say matters. So as you go about each day, facing challenges, guiding your people and meeting your performance goals, make sure you are using the...
Knowing which customers are spending more or less is the ultimate metric for tracking and analyzing performance. Understanding customers starts with collecting data, and...
Although supervisors need a wide array of people skills and certain technical abilities, nothing is more critical to supervisory success than credibility. When...
Everything we perceive is influenced by how we see ourselves. For this reason, we need to develop self-awareness—with no filters—to fulfill our potential as...
Oscar-nominated director Ava DuVernay (“Selma”) says mainstream leaders must embrace diversity, and that women and people of color need equality in getting...
Like any CEO, Amy Rees Anderson wishes that employees wouldn’t make costly errors. Yet she’s willing to look past well-intentioned mistakes as long as they...
Being a manager requires that you strike a number of sensitive balances with your team and peers: You want to develop authentic and respectful relationships, while...
Most leaders like to celebrate success. But if you want employees to innovate, think about the benefits of celebrating failure, too. After all, no less sweat, toil or...
As a supervisor, you have many opportunities to affirm the ideas and actions of your employees. But sometimes, you need to say “no.” The challenge is to...
In 2008, Jim Whitehurst took a big risk. And it backfired. From it he learned that as powerful as a CEO’s accessibility is, nothing builds engagement more than...
When an employee tells you she’s pregnant, it may bring on mixed emotions for supervisors. While you’re happy for the employee, you’re anxious about...
Reed Hastings believes that talented people thrive when you simply leave them alone. So the co-founder and CEO of Netflix created a culture of independence.
In 1997, Jeff Bezos spoke to a Harvard Business School class about his fledgling e-commerce company. They urged him to sell his startup to Barnes & Noble.
