Avoid using the dreaded ‘TLDR’

One of the most infuriating responses in email is TLDR (too long didn’t read).

When an employee sends a long email with many points, don’t respond with OK—or, God forefend, TLDR.

OK can mean any of these things:

  • “OK, I got it. I’ll give it some thought and get back to you.”
  • “This is way too long and I’ll get back to you in a few months, if ever.”
  • “This is stupid. Why are you bothering me?”
  • “This is great stuff!”

Instead, say:

“Thanks. Let’s set up a time to go over each of your points.”

Difficult People D

— Adapted from You Can’t Fire Everyone, Hank Gilman, Portfolio/Penguin.

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