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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Steel yourself—we want you to put your upcoming talk through this aggressive 12-point test. Our goal is to poke, nitpick and annoy until you have all your bases covered and can come off like an awesome leader, not a text reader.Let the tough love begin!
Avoid the pink slip—and instead position yourself for a promotion—by following this advice.
What’s the biggest faux pas when writing emails? Making them too long. “A long email is a signal you’re using the wrong communication tool,” says Leigh Stringer, author of The Healthy Workplace. Here are two great reasons to keep your emails short and sweet.
You want to be viewed as a team player at work—not a pushover. Agreeing to take on more and more, even when you are already overwhelmed, is a sure way to burn out, and your work will suffer. Follow these tips to put an end to the behavior
People tend to use “I’m sorry” too much, and that causes two big problems: the speaker looks less confident and it reduces the impact of a genuine, warranted apology. Stop using the phrase so much, and instead say the following in these situations.
Even the best writers can improve, and who better to share some insight than a writer who has sold 400 million books. In his book, On Writing: A Memoir of Craft, Stephen King offers these tips.
Richard Moran, author of The Thing About Work: Showing Up and Other Important Matters [A Worker’s Manual], offers this advice for excelling in the workplace—and in life.
How do you know if you can realistically hit a goal weeks or months from now, when there are so many variables and so much could change? Follow this advice.
If you want people to truly hear what you have to say, stop these self-defeating habits.
At some point, you will need to criticize an idea, someone’s performance or the outcome of a project. When you do, follow these tips.
Are wild hippos evading the workplace? No, but HiPPO—accepting the “highest paid person’s opinion” as the most valuable—certainly is an issue.
Do you work with someone who takes a no-holds-barred approach to sharing an opinion? Who prides him- or herself on “telling it like it is”? All that candidness might be hiding something deeper.
The last thing you want is to be known as the office gossip because it casts a shadow on your professionalism and trustworthiness. Bounce back and shed the gossip reputation with these steps.
When you are in negotiations, use tie-down questions to guide the person to adopt your position or to gauge their commitment to your ideas. Tie-down questions help you clarify the other person’s position without being too forceful.
Excuses hold you back, and keep you from taking actions that will lead you forward in your career and improve your life, in general. Here’s how to combat three self-defeating excuses.
Between the training sessions on everything from Excel to event management, attendees to June’s Admin Pro Forum 2017 in Orlando were privy to panel sessions and roundtables featuring plenty of real-time advice from the conference’s featured speakers. Here's a sampling.
Whether it’s a customer, employee, co-worker or boss, someday you will need to share some not-so-ideal news. Here’s how to do it.
During one-on-one sessions with employees, take the time to dig beneath the surface and walk away with meaningful insight you can put to use.
If your social media efforts have stalled—or never took off to begin with—don’t abandon the marketing medium altogether. It is still a bona fide way to market your business, so you may just need to change things up.
Forget the idle chitchat, hours of paperwork and orientation video, and make new hires’ first day on the job count. Take time to do the following on Day 1.
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