Setting clear performance standards

  • January 01, 2007

"I didn't know what you expected ... Well, no one told me to do it that way!" Have you heard this complaint before? Probably so.

Managing your average performers

  • June 01, 2006

Studies show that nearly all the time most managers spent on "people work" is divided between their best performers and their worst ones. The people in the mid­dle...

Ways to boost employee morale

  • March 31, 2006

Question: First of all, let me thank all of those who have given me advice in the past. My frustrations have finally been solved. All this time, I thought no one cared...

Don’t feed the ‘alpha pup’

  • December 01, 2005

Can’t follow what the younger members of your staff are talking about? Here’s a quick sampling of business buzzwords:

Three keys to high-performance teams

  • January 01, 2005

In her new book, Contagious Success: Spreading High Performance Throughout Your Organization, Susan Lucia Annunzio identifies three characteristics that "consistently...

A 5-step cure for worrywarts

  • October 01, 2004

Gee, my team might lose this sale. If that happens, we could miss our quota. If we keep losing sales, I could lose my job. These days, out-of-work managers need months...

Promise discretion, not confidentiality

  • November 01, 2001

An employee wants to confess wrongdoing or alert you to sensitive personnel or safety matters. But before opening up, the worker asks, “Can you keep this...

Turn nitpickers into pushovers

  • April 01, 2001

Some people love to pick apart whatever you say. Rather than cooperate, they raise objections or challenges.