See through smooth talkers

  • September 01, 2000

New managers often regard the most talkative, confident employees as the most intelligent members of the team. That can be a faulty assumption.

Create a feedback loop

  • June 01, 1999

One of the most important but vastly overlooked aspects of good management is telling employees how they’re doing. Many workers operate in the dark, wondering...

Menopause falls outside ADA

  • March 01, 1999

A federal district court in Minnesota recently decided that menopause is not a disability covered under ADA.

Rephrase objections as polite questions

  • November 01, 1998

If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better...

Managing the subversive subordinate

  • October 01, 1998

Sometimes the most seemingly harmless, pliant employees can surprise you. You may think you can rely on them to mean what they say. Then you get burned.

When your boss procrastinates

  • September 01, 1998

If your boss’s favorite phrases are “let me mull that over,” “this isn’t the best time for that” and “I’ll get to that...

How to nag without nagging

  • June 01, 1998

No one likes having to nag their employees. But if you have justifiable reasons to doubt whether your instructions will be followed, then silently hoping your employees...

The gentle art of nagging

  • January 01, 1998

Here’s one question we often hear from readers: How do I get my employees to follow instructions without having to keep nagging them?