Guide staffers with the GROW model

  • May 14, 2015

Effective coaches make every word count. Rather than overexplain what they want others to do, they ask questions and use the answers to guide people to conclude for...

Do you judge workers fairly?

  • May 13, 2015

All managers form opinions of their team members, just as teachers assess their students. And those opinions tend to stick. But problems erupt when you mark certain...

Keep score to drive peak performance

  • January 01, 2015

At a football game, fans check the scoreboard to see whether their favorite team is winning or losing. Do your employees have an equally easy way to keep score?

Does ‘stack ranking’ actually work?

  • November 26, 2014

This controversial approach to performance evaluation requires that supervisors group employees from top to bottom. The CEO of Nielsen Holdings remains a fan.

Follow 3 C’s to deal with underperformers

  • November 14, 2014

Productivity and morale are the main casualties when organizations retain people who clearly aren’t doing their jobs. The Harvard Business Review suggests...

Develop a personal feedback system

  • August 12, 2014

When you’re ready to make personal improvements, start with self-reflection, then track your progress with a personal feedback system, Sarah Chang writes.