Leaders Must Invest in Customer Relationships

  • April 18, 2018

As a leader, you are in the Customer business. Some of you are interacting with external paying customers; all of you have internal customers. Regardless, as a leader...

When you’re waaaay out in front

  • April 13, 2018

Jeannette Rankin, the first woman elected to Congress, served two separate terms during the years our country entered world wars. Many of her cutting-edge ideas became...

The Power of Curiosity

  • April 12, 2018

Curiosity is part of the human condition: all you have to do is look at kids; they are curious! They wonder, explore, touch, smell and ask. Yet by the time kids head to...

The 4 defining moments of 4 great leaders

  • April 10, 2018

Need a quick jolt of leadership adrenaline? Check out these stories of four famous people who came within a whisker of losing it all ... or never making it big in the...

When a business giant is just a square peg

  • April 09, 2018

The résumé of Kevin Turner, who spent 11 years as chief operating officer of Microsoft, didn’t really mesh with the demands of the world of hedge fund Citadel. And...

United we stand! (for 4 hours)

  • April 05, 2018

While attending a recent networking event, I heard that “Sitting is the new smoking.” This triggered a dramatic visualization of my chair going up in flames, fire...

The Case for Suspending Judgment

  • April 03, 2018

In my work as a coach of leaders, and in my general observation, I see many situations that get messy and contentious; and so often these situations are caused by or...

Gamble on stupid ideas—and win!

  • April 03, 2018

In the late 1970s, Richard Fain was stuck on a sinking ship, cargo shipping company Gotaas-Larsen Shipping. Rather than play defense, Fain proposed that the board of...

Wise ways to establish executive presence

  • March 23, 2018

Regardless of your job title, you can establish executive presence by radiating self-assuredness. Here are some tips to wield authority with confidence.

Gut feelings: Don’t discount them

  • March 16, 2018

Kathleen Sebelius was insurance commissioner of Kansas when health powerhouse Anthem wanted to buy Blue Cross Blue Shield. “My gut just told me this was a disaster...