6 steps to a strong video script

  • July 09, 2018

Whether you are developing content for training, marketing, sales or customer engagement, find ways to integrate video. Then follow these steps to write a compelling...

Before you speak to HR, do this

  • July 06, 2018

Don’t run off to the HR department half-cocked and full of fury. Instead, take these steps to ensure that you have a productive conversation—and a quick resolution.

Protect workers from summer heat hazards

  • July 05, 2018

Summer has arrived with a vengeance over much of the United States, with high temperatures in the 90s for days at a time. That means employees who work outdoors or in...

Gain more eyes on your Pins

  • July 01, 2018

If you haven’t been connecting with customers on Pinterest, you might want to put some effort into the platform. According to the company, 200 million people use...

To connect, stop being a one-upper

  • June 29, 2018

Resist the urge to compete with people you are meeting for the first time—and focus on connecting with them instead. Here’s how.

Roseanne Barr is at it again

  • June 28, 2018

After Barr’s late-night, highly inappropriate, racist tweet (which I refuse to repeat here) sparked a social media fire storm, ABC canned the reboot of her popular...

Stop using !!!! so much

  • June 26, 2018

You might not think a simple punctuation mark matters. However, if you overuse exclamation points, you can undermine your professionalism—and even make you look a...

Office feuds: Sink your career in seconds

  • June 26, 2018

Q: “I feel that I have been betrayed by one of my peers. ‘Chuck’ and I are both senior vice-presidents, reporting to the president of our company. In a recent...

Boost email response rates

  • June 20, 2018

Puzzled over low—or no—responses to your emails? They may be too complicated, according to findings by Boomerang, makers of productivity software. Here’s what the...

Save face with a customer

  • June 19, 2018

Sometimes customers have unreasonable demands or circumstances out of your control infuriate them. Other times, however, your actions alone cause their outrage. In that...

Headphone etiquette at work

  • June 14, 2018

Wearing headphones at work is a great way to cut out noise and distractions so you can focus on the task at hand. Follow these tips to wear them without hurting...

What to say to pregnant co-workers

  • June 11, 2018

Do you have a pregnant co-worker or employee? Here’s a list of things you should—and shouldn’t—say during those nine, often difficult months.

When the bottom drops out of your career

  • June 07, 2018

Q: “Two years ago, my immediate boss, with whom I had a great relationship, was forced to resign. Shortly thereafter, I had a serious conflict with a colleague who was...

3 more things not to say at work

  • June 04, 2018

Here’s the latest installment of phrases you should never utter at work—unless you want people to think less of you.

3 big pains of work communication

  • May 31, 2018

One-third of U.S. employees report wanting to quit their jobs due to poor communication at work. Here’s what you can do to improve conditions in your workplace.

3 rules for socializing with staff

  • May 30, 2018

It’s almost summer, and with it, opportunities for workplace socializing increase. If employees ask you to join them after work for a drink, it’s important that you...