Dynegy CEO sets ‘be here now’ culture

  • March 27, 2014

Leaders cannot talk their way out of a deteriorating business. To reverse course, take bold steps. Bob Flexon became Dynegy’s CEO in July 2011; four months later,...

Creating Customer Partnerships

  • March 20, 2014

Last week, I asked you to walk in the shoes of your Customers for a minute — and closed by asking you four questions with easy answers … but without helping...

Taking a Walk in Someone Else’s Shoes

  • March 13, 2014

Let’s say you decided to start a business (I know, some of you have, stay with me). There are lots of things to think about — marketing, sales, production,...

How to relate? Create CEO ‘user manual’

  • March 13, 2014

Ivar Kroghrud sees himself as “chief ironing officer.” In his 13 years as CEO of QuestBack, he spent much of his time ironing out employees’ problems....

Introverts: Why fear public speaking?

  • March 06, 2014

If you’re an introvert who must give a speech, seize the opportunity. Start by going online and viewing videos of speakers taken from their vantage point. This...

My Lessons in the Coal Mine

  • March 06, 2014

This week, I had the incredible opportunity to tour one of the most productive coal mining operations in the United States. The River View Mine outside of Waverly, Ky.,...

LinkedIn CEO ready for ‘next play’

  • February 27, 2014

Jeff Weiner, CEO of LinkedIn, frequently borrows a phrase from legendary Duke basketball coach Mike Krzyzewski, who likes to say “next play” after every...

Millennials take lead in workplace

  • February 14, 2014

The demographic pie in today’s workplace divides up fairly evenly. Here’s the percentage of the workforce occupied by the four most recent demographic...

3 decisions only leaders can make

  • February 13, 2014

Your success as a leader largely depends on knowing which decisions to delegate and which ones to make yourself. There are three types of decisions that only...

Starbucks CEO takes a principled stand

  • February 05, 2014

Howard Schultz, CEO of Starbucks ­Coffee Co., has a reputation for speaking his mind. His strongly voiced opinions help shape the company’s image.

Military recipe for change: ‘Z-grams’

  • January 30, 2014

Starting his career as a junior naval officer, Adm. Elmo Zumwalt Jr. earned a series of promotions to become the youngest vice admiral in Navy history. He commanded U.S....

Calling the shots with some chutzpah

  • January 23, 2014

Typically, a CEO who seeks to impress an important client will defer to the client’s wishes. But Linda Kaplan Thaler isn’t a typical CEO. As chief executive...

Interview with leader Brian Scudamore

  • January 10, 2014

Scudamore, the founder and CEO of 1-800-GOT-JUNK, discusses providing quality customer service, as well as inspiring employees to work toward the company's...

Leadership lessons from Mayberry

  • January 09, 2014

With the passing of actor Andy Griffith in 2012, his most famous TV character, Sheriff Andy Taylor of Mayberry, is worth another look for his low-key brand of...

Lessons from a squeaky sofa

  • January 08, 2014

After Roger Schwarz bought a new sofa, he found that it squeaked when he sat on it at home. He complained to the store’s owner, who insisted that the sofa was...