Culture is the key differentiator

  • August 13, 2014

"We’re in an industry with 115% annual turnover," says Brian Fielkow, president and CEO of Jetco Delivery. "Our raw number is about one-third of that." How does he...

How Bain changed consulting

  • August 11, 2014

In the usual model, a consulting firm parachutes a team into a client company. There, consultants analyze tons of data, then share their recommendations with senior...

Build winner with run-and-gun strategy

  • August 06, 2014

Whitey Herzog, winner of a World Series as manager of the St. Louis Cardinals, understood one of the most overlooked aspects of leadership: Make the best of what...

Too much hype doomed Wyeth CEO

  • July 31, 2014

In 2007, Bob Essner felt justifiably triumphant. He had engineered a successful turnaround of Wyeth, the pharmaceutical giant, after six years of reinventing the...

Star Trek analogy conveys tough concept

  • July 28, 2014

David Pensak faced a challenge during the early days of the Internet. He wanted people to understand the purpose of a firewall. But they were still grappling with the...

Combine hard and soft data

  • July 24, 2014

We tend to admire leaders who proclaim, “If you can’t measure it, you can’t manage it.” But what if that’s not necessarily true?

4 ways to build your people skills

  • July 23, 2014

Top leaders connect with others easily, emphasizing shared interests and minimizing resistance. Try these techniques to communicate better with colleagues.

Lead with 5 pivot points

  • July 04, 2014

Five pivotal decisions determine a leader’s journey. They prevent “stuckness” and keep everything moving forward.

Unleash free flow of information

  • July 03, 2014

For many years, executives tended to control the flow of information in their organization. They would limit who had access to data and expend much effort ensuring...

Goals Aren’t Enough

  • June 26, 2014

If you have read a lot of my posts here or on my other blog, you have seen me write about the fact that too much emphasis can be placed on goal setting. Not because...

A CEO learns from good and bad leaders

  • June 19, 2014

Throughout his years in the financial services industry, Graham Coxell of brokerage firm Rowan Dartington has witnessed good and bad leadership. His conclusion?...

Helping People Become More Creative

  • June 12, 2014

One of the commonalities among all highly creative people is that they believe they are creative. The belief itself, along with strategies, techniques, structures and...

WWII colonel risked life with squad

  • June 12, 2014

In November 1942, Col. Curtis LeMay delivered a briefing to his World War II bomber pilots. He told them they would fly directly toward the target, maximizing the risk...

Encourage ethical behavior

  • June 01, 2014

Is your organization truly ethical from the ground up? If employees are acting unethically, it can lead to drains on your budget, employee morale and team productivity.

5 Thoughts on Persuasion

  • May 29, 2014

I’m taking a different approach this week. When I start teleseminars (like the ones at, I often begin with quotations from others to...

Strong inner core drives success

  • May 21, 2014

John Mattone, a Florida-based consultant and author of Intelligent Leadership, says that strong leaders need a strong “inner core” as well as an impressive...

Persuading the Person Who Won’t Budge

  • May 15, 2014

I thought today I would give a short answer to a question I get asked regularly. It gets asked in a variety of forms, but it all comes down to something like this...

A better method for problem solving

  • May 01, 2014

Albert Einstein said ”If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper...

No power plays for this bank CEO

  • April 23, 2014

As president and chief executive of Tangerine—formerly ING Direct Canada—Peter Aceto could act like most big bank CEOs and cultivate an image of aloofness...