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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Ensure that new employees have everything they need to succeed, before their performance goes off track.
In today’s business world, being proficient in a specific skillset is not always enough. To be successful in an administrative role, it is also necessary to demonstrate professionalism, a customer service mindset, a proactive approach, and a positive attitude.
With as much as we use social media for both personal and professional reasons, it’s smart to revisit some etiquette rules.
Practice until you can give your presentation not just by heart, but with complete confidence.
Individual face time with employees offers you an opportunity to provide both praise and constructive feedback, and it offers them a chance to vent or seek your guidance.
Twisting words and giving them new meanings happens in the business world just as much as with personal slang
Some people just have “it”—that thing that draws people to them—making it easy to build connections and relationships. Here’s how you can have “it” too.
Procrastination gets a seriously bad name. However, here are three situations when it might be your best option.
It is surprising to hear assistants tell me they don’t want a boss standing over their shoulder telling them what to do and how to do it all the time. But in the next breath, many of these same assistants complain that their bosses fail to convey expectations clearly enough. It’s an administrative dilemma.
When a customer asks for a discount, here’s how to respond to keep the conversation going without immediately cutting your price.
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