Doing the work, but no recognition, now what?

  • December 14, 2007

Question: “I work in a department that is divided into teams. I am the department administrative assistant, supporting about 25 people. The department celebrated...

How do I create a project board?

  • November 30, 2007

Question: “I share an office with several other secretaries.  My director has asked us to create a "project board" to post our assignments on. ...

Supervising staff at multiple locations

  • August 24, 2007

Question: Recently, I accepted a very challenging new position with my company. I will be supervising five receptionists/secretaries, two at one site and three at...

Telephone etiquette

  • August 17, 2007

Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone...

Top of the pay scale: Now what?

  • August 03, 2007

Question: Our small law firm has several administrative staff members nearing the top of the pay scale (both in our organization and for similar jobs in our region)....

How to handle a nosy and loud office mate

  • April 20, 2007

Question: I have an office mate who is very nosy. We have different positions. I have a lot of traffic flow with vendors and other employees who ask me for help or...

How to handle the office ‘drama queen’

  • April 02, 2007

Question: Last spring, the company hired an AA. She conducts her personal business loudly so it echoes down the hall, slams doors and comes to my desk in the front...

Goodie bag ideas

  • March 23, 2007

Question: I'm helping to plan an event in April for Administrative Professionals and we'd like to create a "goodie bag" with different treats.We’d like to...

Menu suggestions for board meetings

  • March 16, 2007

Question: It is my job to order the food for our board meetings. We’ve had several complaints about ordering the same types of food for each meeting. My...