Supervising staff at multiple locations

  • August 24, 2007

Question: Recently, I accepted a very challenging new position with my company. I will be supervising five receptionists/secretaries, two at one site and three at...

Telephone etiquette

  • August 17, 2007

Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone...

Microsoft Access 101

  • August 17, 2007

Question: I am building a Microsoft Access database, but I don’t know where to start?  I know what I want to do, but I don’t know how to begin....

Top of the pay scale: Now what?

  • August 03, 2007

Question: Our small law firm has several administrative staff members nearing the top of the pay scale (both in our organization and for similar jobs in our region)....

Restoring restroom etiquette

  • July 20, 2007

Question: Although I am not in charge of making sure that the restrooms stay clean, people tell me when it needs cleaning. Any suggestions on how to...

Sneaky employee is making personal calls

  • June 22, 2007

Question: We have a company policy that does not permit employees to make/take personal phone calls during business hours without a supervisor’s...

Dealing with a bully

  • May 25, 2007

Question: I report directly to the director and I also supervise the receptionist/secretary in our agency. The problem is dealing with the assistant director (AD), who...

Demoted

  • May 18, 2007

Question: Last year, my boss reassigned my direct report to a new supervisor because it "wasn't fair" that the supervisor didn't have a direct-report secretary while...

How to handle a nosy and loud office mate

  • April 20, 2007

Question: I have an office mate who is very nosy. We have different positions. I have a lot of traffic flow with vendors and other employees who ask me for help or...