Nail down the problem

  • November 01, 1999

When an employee comes to you with a problem, put it in perspective before you scurry to solve it.

Wear the boss’ shoes

  • September 01, 1999

You assume you know what it takes to get ahead at your organization. So you dress for success, document all your decisions in detail and attend all company functions...

Accused of stealing ideas and brown-nosing

  • April 01, 1999

Q. I attended a “lunch and learn” session with our CEO. During the Q&A, I proposed an idea for increasing our market share. The CEO seemed pleased and said...

Managing a ‘Teflon Boss’

  • February 01, 1999

Like Teflon, some bosses never have anything bad stick to them. Despite abortive projects and unmet commitments, they survive.

Respond to Excuses With Force

  • January 01, 1999

Warning: The way you respond to your employees’ excuses may actually encourage them to feed you more excuses. If you readily accept their reasons for being late,...

Handling an obstructionist

  • December 01, 1998

You know you’ve got a great team when employees act selflessly to make others look good. If they spread credit around and coach each other to improve, then...

How to disagree tactfully

  • November 01, 1998

When you hear an incorrect statement, do you blurt out “that’s wrong” without skipping a beat? That’s not always a wise move.

Rephrase objections as polite questions

  • November 01, 1998

If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better...

5 traits of career climbers

  • November 01, 1997

With all the mystery that surrounds getting ahead, there really are only five ingredients you need to accelerate onto the fast track, says Susan Marshall, a leadership...