Home Depot’s leading philosophy

  • July 01, 2005

Take two guys who’ve made it a big part of their “value proposition” to hire military veterans, and you’ve got the basic leadership...

An unsigned contract is still a contract

  • July 01, 2005

Issue: Some courts consider agreements—signed or unsigned—legally binding contracts.Risk: A promise by one of your managers during a phone conversation could...

10 ‘don’ts’ of employee discipline

  • July 01, 2005

Leaders have tremendous power to inspire and encourage, but some techniques actually undermine performance. Here’s Samuel Spitalli’s list of 10 no-nos:

Stop FMLA abuse with employee ‘bed check’

  • July 01, 2005

Good news: Managing employees out on sick leave and spotting FMLA abuse just got easier. As a recent court ruling shows, you can call and check on employees to make ...

Copier jams

  • June 10, 2005

Question: Does anyone have an effective, politically correct method of getting people to clear their own copier jams? Not a day goes by that I don't find someone...

Chaplain’s program

  • June 03, 2005

Question: I work for a company that is owned by a very religious person. He has decided to start a "chaplain's program," which consists of a minister coming into the...

When customers cross the line

  • June 02, 2005

Employers can be liable for harassment of workers not only by other workers, but also by customers. But often, managers who'd have no qualms about...

Hire to bolster your soft spots

  • June 01, 2005

Carole Howe’s strengths lie in her imaginative concepts: tickle-your-fancy ideas that brought shops like Bow Wow Meow, Field & Stream and Fly Babies into airport...

What to do when staff feel overworked

  • June 01, 2005

If your people feel overworked, does it matter? And what can you do about it? The answers are "yes" and "more than you may think." Some insights and ideas:

Prevent the damage from employee defections

  • June 01, 2005

Issue: How to stop employees from disclosing confidential data, or jumping to a competitor and stealing your employees. Benefit: You can stop defectors from raiding...

Employee moonlighting: Should you ban it?

  • June 01, 2005

Issue: One in 20 employees moonlights, and a hot labor market offers employees in your shop new opportunities to work second jobs. Risk: Moonlighting can create tired,...

401(k) rollovers: not always automatic

  • May 30, 2005

Q: My daughter is switching jobs in a few weeks. She's accumulated about $20,000 in her 401(k) plan. Does her employer have to automatically roll the money into a Roth...

Too loud co-worker

  • May 06, 2005

Question: We have three offices in our building and each office has a secretary.  One of our secretaries is a wonderful person but is too loud.  When I am...