All work and no play can make Jack (or Jill) a disgruntled employee or client. So, you may decide to treat some of your top customers or valued employees to an outing as...
Sometimes, a leader’s duty is simply to ensure the institution’s
survival. In the case of Queen Elizabeth II, her duty is to preserve
the British monarchy,...
If you like to understand your own world through a parallel universe, the new management book Kingdomality divides
the leaders of a mythical medieval kingdom into four...
Procter & Gamble Chairman and CEO A.G. Lafley tells a tale of
getting down to core issues when a valuable employee wants to leave. It happened when Lafley once resigned...
When you or your hiring managers need to fill an open slot fast, it may be tempting to skip steps in the application process. But don't do it. Follow the ...
Knowing how to delegate tasks to your team members is a critical management skill. It helps you develop your people while controlling your workload at the same time....
Leaders have tremendous
power to inspire and encourage, but some techniques actually undermine
performance. Here’s Samuel Spitalli’s list of 10 no-nos:
Issue: Most people remain silent in the face of minor disrespectful incidents at work. Risk: Your silence can be interpreted as acceptance of the other person's...
Carole Howe’s strengths lie in her imaginative concepts:
tickle-your-fancy ideas that brought shops like Bow Wow Meow, Field
& Stream and Fly Babies into airport...
Before you seek consumer credit or background reports on applicants, you must obtain their written consent and give them a clearly written disclosure form. But what...
Issue: One in 20 employees moonlights, and a hot labor market offers employees in your shop new opportunities to work second jobs. Risk: Moonlighting can create tired,...
If your people feel overworked, does it matter? And what can you do about it? The answers are "yes" and "more than you may think." Some insights and ideas:
Wegmans Food Markets recently clinched the #1 spot on Fortune’s “100 Best Companies to Work For” list, after making the list eight times in the past....
Back in 1949, psychologist George Kingsley Zipf discovered the
“Principle of Least Effort”: Most people, most of the time, are turned
back by modest...
If you're like most small business owners, your spouse does odds and ends around the office and pitches in when you need help. This is particularly true in the summer...
Even when no one around you sees you as a leader, you can be one. That
was true of Sacagawea, the lone woman and only Native American on the
Lewis and Clark...
Managers may want to "get tough" on employees who have given them trouble in the past. But, as the following case shows, employees can sue for retaliation if they can...
Job reviews shouldn’t be paper-moving programs that return zero value. Here are five symptoms that warn of trouble in a supervisor’s appraisal process,...
