Now, how many of those late/missing workers on Monday will try to tap into their job-protected allotment of leave under theAct ( )? And how can you legally find out if that is legit?
HR professionals struggle with FMLA issues like this every day. And employees have become more skillful at playing the FMLA game.
So what can you do to help combat this kind of? Here’s a 9-step program:
1. Obtain a medical certification for each request for leave due to a serious health condition. It’s important that the employer’s sick leave or attendance policies require a doctor’s certification for all absences of three or more days for the leave to be excused. If there is no such requirement and the employer intends to require paid leave to run concurrent with FMLA leave, the employer might not be able to require a medical certification, which is the first step in the anti-fraud program. (Find links to Department of Labor-approved certification forms at www.dol.gov/whd/fmla.)
2. Enforce a policy denying the leave request if an employee fails to submit certification within 15 days. In each instance, assess any appropriate penalties for failure to be at work. Do make a final request for the certification before handing down the discipline—do allow an extension of time if it's not possible to obtain the form within the 15 days.
3. Examine the certification closely to ensure it has been properly completed. Many doctors will complete the form in a hurried fashion. In some cases, they’ll intentionally leave some sections incomplete in order to remain “truthful” while accommodating the desires of the patient/employee for leave.
If you’re not satisfied with an employee’s certification, you may contact the employee’s health care provider directly to clarify or authenticate a certification form. Of course, if the medical certification does not support the existence of a serious health condition, the leave request should be denied.
4. Require a second opinion if the circumstances are even slightly suspicious and it is an original certification.
5. Once the certification is approved, make a limited inquiry each time the employee requests more leave, particularly in the case of. The goal is to determine whether the leave is for the same qualifying reason.
6. Watch the schedule of absences closely in cases of intermittent leave to determine whether a suspicious pattern develops (e.g., immediately before and after weekends or days off) or whether there is a change in the frequency or timing. Such actions could suggest a change in condition that enables the employer to request a recertification.
7. Request recertifications as often as the law allows. The frequency of recertification permitted will differ depending on the type of leave and the type of serious health condition.
8. Require accrued leave to run concurrently with FMLA leave when allowed by law. When an employee realizes that taking leave today will affect future vacation time, he or she is more likely to take FMLA only when the need is legitimate.
9. Aggressively pursue potential fraud and, if strong, concrete evidence of fraud is discovered, take appropriate disciplinary action. Always follow up on reports from fellow employees or other sources that the employee does not, in fact, need leave.
Following these steps will help eliminate fraud by employees who are inclined to “work” the system. Once employees become aware that you intend to use these tools to detect fraud, many of those otherwise inclined to play games with the FMLA will wait until a legitimate need arises.
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