Faced with a bad situation, Wax Works record stores managed to make it even worse, and paid a big price. One of Wax Works' store managers, Kerry Ogden, had compiled ...
Only the most disciplined, enlightened managers can resist the urge to argue when greeted with a nonstop complainer. But trying to convince someone that he’s wrong...
Warning: The way you respond to your employees’ excuses may actually encourage them to feed you more excuses. If you readily accept their reasons for being late,...
You can persuade, delegate and lead people more successfully if you understand what they’re thinking. But most people won’t tell you what’s on their...
Q. I supervise an employee whose
hygiene is so poor that fellow employees complain to me and, frankly,
gag from the smell. Our HR director has twice asked him to do...
