In court? Turn over all relevant documents

  • July 01, 2013

Here’s a warning for HR professionals who are reviewing personnel files for use in a lawsuit: Don’t even think about playing games with the judge by failing...

8 phrases to smooth conflict resolution

  • March 20, 2013

Few people enjoy conflict, but it’s an inevitable part of life and ­business. So if you want to succeed, you need to become skilled in managing it. A few key...

Workplace investigations: Employer’s guide

  • October 03, 2012

Workplace investigations infiltrate every facet of employer activity, from allegations of sexual harassment or discrimination, to concerns over safety, violence,...

Workplace bullying: When HR is the target

  • May 15, 2012

Ever feel like you’re the unofficial “shock absorber” in your organization, soaking up the complaints and abuse from all corners of the workplace? A...

When co-workers clash, offer transfer option

  • February 19, 2012

Personality clashes almost always affect work, and inevitably one of the combatants will file a formal complaint. Defuse that tension by suggesting that one or both...

Resolve conflict in person, not in email

  • February 15, 2012

The co-worker in the next cubicle hums all day. Yesterday your boss dressed you down in front of the entire team. Another admin has been griping about the same issue...