Welcome disagreement

  • May 01, 2000

If your team readily reaches consensus on a tough issue, that’s a bad sign.

Nail down the problem

  • November 01, 1999

When an employee comes to you with a problem, put it in perspective before you scurry to solve it.

Shut Down the Constant Complainer

  • April 01, 1999

Only the most disciplined, enlightened managers can resist the urge to argue when greeted with a nonstop complainer. But trying to convince someone that he’s wrong...

Managing a Lone Ranger

  • February 01, 1999

Some employees don’t buy into teams, but that doesn’t necessarily make them bad. You can turn these independent- minded staffers into valuable contributors...

Managing a ‘Teflon Boss’

  • February 01, 1999

Like Teflon, some bosses never have anything bad stick to them. Despite abortive projects and unmet commitments, they survive.

Respond to Excuses With Force

  • January 01, 1999

Warning: The way you respond to your employees’ excuses may actually encourage them to feed you more excuses. If you readily accept their reasons for being late,...

Secrets of Reading People

  • January 01, 1999

You can persuade, delegate and lead people more successfully if you understand what they’re thinking. But most people won’t tell you what’s on their...

Managing a sloppy employee

  • December 01, 1998

Q. I supervise an employee whose hygiene is so poor that fellow employees complain to me and, frankly, gag from the smell. Our HR director has twice asked him to do...