Small words, big results

  • February 25, 2016

The little things we say—or don’t say—can make a big difference in employee morale and productivity. Which of these do you use, or don’t use?

Know when to fold ’em at dead-end job

  • February 18, 2016

Question: "I have worked as an administrative assistant for seven years with the same boss. I have constantly asked for more responsibilities, as I feel I could do...

Where are we? How to write a status report

  • February 17, 2016

It happens to every manager: Someone above you asks for a status report on a project you’re leading. If you don’t have a model or template to work off of,...

3 keys to making a presentation pop

  • February 16, 2016

Kenny Nguyen, founder of Big Fish Pre­­sen­­tations, finds that admins often have to put presentations together at the last minute. Here are some tips.

Dealing with workplace ambiguity

  • February 15, 2016

Whether your manager isn’t clear about expec­­ta­­tions, or the organization’s mission hasn’t been articulated well, you may feel like...

Business etiquette rules for the workplace

  • February 12, 2016

Proper workplace etiquette can smooth out your day-to-day ex­­peri­­ence and give your reputation a boost. Jacquelyn Smith, writing for Business ...

Humor keeps Richard Branson’s PA going

  • February 11, 2016

Personal assistants help ensure suc­­cess­­ful executives stay on top of their work, writes Suzanne Locke for The National. Helen Clarke, personal...

The passive-aggressive office drama scorecard

  • January 31, 2016

It turns out you don't even need to get into scrapes with your co-workers to raise the tension level all around you. If you accumulate five points in one week using...

Reining in a manager who’s gone rogue

  • January 29, 2016

Q: "Our new regional manager was transferred here after being demoted from a higher-level position. This guy has no idea what our jobs involve and apparently doesn't...

Bad habits kill good communication

  • January 20, 2016

Communication is essential to a successful office, but no matter how much we practice our communication skills, there are still bad habits. These bad habits can kill...

Capitalize those brand names

  • January 20, 2016

Here is a list of products you should capitalize in your writing because they are actually brand names.

Negotiating for the outcome you want

  • January 19, 2016

When you’re trying to negotiate something at work, it can be hard to figure out the best way to successfully talk to a co-worker, writes Robert Cialdini for AG...

Over 40? You could stop getting raises

  • January 13, 2016

A study of 200 million Social ­­Security records showed Ameri­­cans stop getting raises once they hit their 40s. While it’s great to continue ...