The 4 power tools of coaching

  • August 01, 2007

Leaders need to become good coaches. Here’s a quick look at the most essential gadgets in your toolbox, courtesy of executive coach Gregg Thompson.

JetBlue: After the meltdown

  • July 01, 2007

Before sliding off his pedestal following JetBlue’s ice storm debacle of last winter, founder and former CEO David Neeleman did a notably great thing:

Wrong decisions vs. bad decisions

  • January 01, 2006

While even the best leaders aren’t perfect decision-makers, it’s still true that a wrong decision is different from a bad decision.

Recall names with Look, Snap, Connect

  • January 01, 2006

Never forget a person’s name again. Sound like a pipe dream? Not if you use Gary Small’s Look/Snap/ Connect technique. “The major reason we forget...

The dangers of hasty decision-making

  • December 01, 2005

In his latest book, Why Decisions Fail, scholar Paul C. Nutt analyzes 15 disastrous courses of action, from Ford’s defense of the flammable Pinto to...