Nonsensical complaint? Move for quick dismissal

  • November 15, 2017

It can be difficult and even unnerving when a former employee files a lawsuit full of obvious false and unsupportable allegations. But don’t ignore it. Work with your...

The cost of crude workplace racism: $125,000

  • September 29, 2017

A Minnesota company has agreed to settle charges that it allowed a white supervisor to harass two black carpenters with a steady stream of racial epithets and death...

4 ways to escalate a conflict

  • September 07, 2017

As you might already know, it’s quite easy to let what started out as a civil conversation turn nasty. Here are four surefire ways to turn a healthy debate into an...

Greet conflict with open arms

  • June 21, 2017

Jamie Dimon prefers to share information—strategic initiatives, financial results, etc.—with a wide range of employees. Through this inclusive approach,...

4 steps to keep conflict positive

  • April 19, 2017

Rather than let a simple debate or disagreement turn into an energy- and productivity-zapping waste of time, take this advice.

Manage a bully employee

  • December 28, 2016

When a bully employee dominates a meeting or other situation, here’s how to address the issue in the moment.

Don’t let work conflicts take you down

  • November 08, 2016

Whether it’s a co-worker who won’t stop walking off with your supplies or a serious dispute about a project, here are some steps that can keep conflicts from...

A better way to hear complaints

  • September 10, 2016

Chronic complainers can certainly drain your energy and time. However, some complaints are worthy of your attention, so you can’t silence them all. Instead, listen...

The Tracked Changes conflict

  • July 15, 2016

Over the past few years, Microsoft has tried to help us resolve our internal organizational struggles over Tracked Changes by offering different default flavors,...

Manage a saboteur at work

  • March 14, 2016

Not everyone you work with is going to have your best interest in mind. If you suspect a co-worker is trying to sabotage your work or advancement opportunities, follow...

How to be comfortable with conflict

  • November 26, 2015

Speaker and author Edgar Papke says it becomes much easier when you think of conflict in a different way: as the pursuit of truth.