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Videos

Get valuable business news, insight and advice with our informational videos. Experts in the administrative profession, human resources, leadership and office technology will teach you the essential strategies you need to excel in your job and enhance your career.

How to retain staff and increase profits

A revolving door of staff can be very costly, so it's important to spend time focusing on what's really motivating employees. Workplace expert and trainer Bonnie Low-Kramen provides her top eight tips for retaining staff.

Getting Excel into PowerPoint painlesslyIs your experience trying to get Excel data into PowerPoint filled with frustration? Microsoft Certified Trainer Melissa Esquibel provides video tips.
Buyer beware: How to uncover the worst résumé falsehoodsBetween 10% and 30% of résumés include untruths according to outplacement firm Challenger, Gray & Christmas.
4 tips for handling tough talks

Talking to employees about performance problems, attendance issues or an upcoming layoff can be difficult, but there are steps you can take to make those conversations easier. Here are four tips to help you.

A crash course on working with an assistant

Many managers don’t know exactly how to utilize their assistants. In this video, workplace expert and trainer Bonnie Low-Kramen provides her top five tips for getting the most out of your assistant.

Top 5 ‘lightning rod’ terms to avoid with employeesAs a manager, you know how important it is to use the correct employment terms with employees. Using the wrong terms can expose your company to expensive lawsuits. The top five “lightning rod” terms to avoid with employees:
Microsoft SharePoint in a nutshell

You’ve heard of SharePoint, but you’re not quite sure what it does and how it can help you. Simply put, SharePoint is a place to collaborate and share resources. Microsoft Certified Trainer Melissa Esquibel explains how to use this program effectively.

Navigate documents in Word with ease

There are some easy ways to build point-and-click navigation into large, complex Word documents. Here are the steps, as well as some time-saving keyboard shortcuts to help you do this even faster.

The 5 most dangerous legal mistakes HR makesOne simple misstep in HR could cost your company hundreds, thousands or even millions of dollars. What are the biggest HR legal risks to be aware of?
Top 5 ways managers can improve performance reviews

Performance reviews can bring stress to both sides of the table. However, with the right planning by supervisors, the meeting can be a productive, stress-free event.

Overcome ‘negative vibes’ among your staff: 10 tipsA bad attitude that starts with one employee can quickly infect co-workers if you don’t rein it in. Here are the top 10 tips for confronting employees whose negative behavior has begun to affect the workplace.
Go interactive in Microsoft PowerPoint

You can create impressive self-directed PowerPoint presentations by learning four key skills involving shapes.

5 tips for legally safe terminationsWhile you can’t expect an employee to leave a termination meeting happy, you can take a few simple steps to calm the person down and reduce the chances that he or she will walk across the street to a lawyer’s office. Here are five smart tips for conducting terminations.
The top 5 manager mistakes that cause lawsuitsEmployee lawsuits are exploding nationwide in the past few years and manager mistakes are the cause of many of those lawsuits. That's why it's important to at least know the basics of employment law.
How to be a master minute taker: 3 tipsChristy Crump, who has 25+ years of experience as an administrative professional, provides her top tips to diminish the fear of forgetting to record something important when taking minutes during a meeting.
Do you know the basics of employment law?Lawsuits and legal complaints have been exploding nationwide over the past decade. Managers should know the basics of employment law to prevent legal disputes. How well do you know the law? Take this quiz.
How to get on the same page as your bossMaintaining a good working relationship with your boss involves structure and communication. Fred Kniggendorf, president of consulting company Gravyloaf, L.L.C., provides some strategies.
Microsoft Excel for project management

If you think about it, a project plan is really just a list of tasks. Put it in Excel, add start and due dates, and you have a means to easily and effectively track progress. Microsoft Certified Trainer Melissa Esquibel shows you how to do that in this video.

How to create sparklines in Microsoft ExcelSparklines enable you to visualize your data in a way that doesn’t involve squinting at numbers until they make sense. Microsoft Certified Trainer Melissa Esquibel shows you how to create them.
Mistakes managers make when conducting interviews

When managers conduct job interviews, they walk a fine line. They have to be polite, assertive and aware of illegal questions. Here are the five most common mistakes managers make when conducting interviews.

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