Learn exactly what to say and how to say it!

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Tough Talks:
Scripts & Strategies for Difficult Employee Discussions
(plus free book!)

"We need to talk..."

Sexually offensive behavior ... inappropriate attire … tardiness … poor work habits … personal hygiene. Managers and HR professionals are routinely forced to discuss those uncomfortable topics with employees. But most never learned how.

Now you can—with Tough Talks: Scripts & Strategies for Difficult Employee Discussions. This insightful webinar offers realistic sample dialogues to help you sidestep potential awkwardness and conduct clear, direct discussions with employees.

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Discover how to use “positive confrontation” to simultaneously protect yourself and your organization, while treating employees with dignity (and boosting your image).

You’ll not only learn exactly what to say, but how to say it.

Best of all, your host will be Paul Falcone, the former VP of HR at NBC Universal and the man who literally wrote the book on the subject—101 Tough Conversations to Have With Employees.

Special Bonus: The first 50 registrants will receive a free copy of 101 Tough Conversations. This 304-page book provides you with detailed sample dialogue to use in talking to employees about those “touchy” topics—everything from tardiness to poor work habits to bad breath.


Part I:

  • The “9 Rules of Engagement” for successfully handling employee discussions. You’ll want to print out and reread those rules before any important employee talk.
  • Using “perception management” in your favor to frame the discussion.
  • How the power of guilt can be used to help employees assume responsibility for problems.
  • A legally safe script to use when employees want to talk “off the record” about an employee relations issue.
  • “New supervisor syndrome” and how you should address new managers differently than experienced ones.
  • The 3 practical steps for discussions that stop attitude problems in their tracks.
Part II:

Paul then provides sample scripts to use in addressing some of the most common—and the most serious—employee problems you’re likely to encounter, including:
  • Behavioral problems
  • Excessive absenteeism
  • Patterns of absenteeism
  • Personal hygiene
  • Disputes among subordinates
  • Layoffs
  • Foul language
  • Sexually inappropriate actions
  • Time card “mistakes”
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This workshop is the ultimate guide for HR professionals and bosses who need some guidance on what to say after “Got a minute?” You’ll learn practical strategies and model dialogue for handling even the most awkward discussions.

Stop taking the path of least resistance and start tackling those issues head-on today. It’s guaranteed to help you catapult your management and leadership skills to new heights. Sign up for Tough Talks: Scripts & Strategies for Difficult Employee Discussions today!

Pat DiDomenico
Pat DiDomenico
Editorial Director, HR Specialist

P.S. Early Registration Bonus. The first 50 people who sign up for Tough Talks: Scripts & Strategies for Difficult Employee Discussions will receive Paul's book, 101 Tough Conversations, the ultimate guide to discussing challenging workplace situations.

P.P.S. Your satisfaction is unconditionally guaranteed. If Tough Talks fails to meet your needs—for ANY reason—we will immediately refund 100% of your tuition. Your free bonus gift is yours to keep.

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Date: Friday, May 10
Time: 1 to 2:15 p.m. ET

Early Registration Bonus:

101 Tough Conversations to Have With Employees: A Manager’s Guide to Addressing Performance, Conduct and Discipline Challenges, authored by webinar presenter Paul Falcone. This 304-page book is packed with sample dialogue for employee conversations on 101 different topics—from co-worker conflicts to lack of sales production to excessive time spent online.

About Your Speaker:

Paul Falcone is an HR executive who has held senior-level HR positions with Paramount Pictures, Nickelodeon, Time Warner and NBC Universal in Los Angeles. He is a popular speaker and the author of a number of best-selling books on leadership development and performance management, including the book above, plus 101 Sample Write-Ups for Documenting Employee Performance Problems and 101 Tough Conversations to Have with Employees.

Who Should Attend:

  • HR professionals
  • Supervisors and managers
  • Executives
  • Office managers
  • Business owners

Since this is a webinar, you and your entire staff can attend in the comfort of your office or conference room for one low price! You may include as many people as you wish while listening on a single phone line.

Pricing Options:

Unlimited number of participants at one site.Contact us for multi-site discounts.

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Webinar: $197
CD & Video Recording(mp4): $197
Webinar, CD & Video Recording(mp4): $297

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Credit Hours:

This event has been approved for 1.25 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute's criteria to be pre-approved for recertification credit."

This event is certified for credit hours toward the American Society of Administrative Professionals’ (ASAP) Professional Administrative Certificate of Excellence (PACE). For more information, visit www.asaporg.com.

This event is sponsored by:
Business Management Daily
7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004
(800) 543-2055 • Customer@BusinessManagementDaily.com