Monkey see, monkey do

  • February 01, 2000

Most management books say you should model the behavior you want from your employees. That’s good advice—sometimes.

Rephrase objections as polite questions

  • November 01, 1998

If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better...

Managing the subversive subordinate

  • October 01, 1998

Sometimes the most seemingly harmless, pliant employees can surprise you. You may think you can rely on them to mean what they say. Then you get burned.

When you overtake your mentor

  • September 01, 1998

The most talented go-getters often find older, wiser mentors to guide them early in the careers. But as more young managers ascend to the executive suite while still in...

How to nag without nagging

  • June 01, 1998

No one likes having to nag their employees. But if you have justifiable reasons to doubt whether your instructions will be followed, then silently hoping your employees...

5 traits of career climbers

  • November 01, 1997

With all the mystery that surrounds getting ahead, there really are only five ingredients you need to accelerate onto the fast track, says Susan Marshall, a leadership...