You're Not the Boss of Me! Regulating Employee Conduct On and Off the Job
Don’t let verbal miscues ruin your career

Communicating With Tact and Diplomacy

Communication is probably the most important part of your job. Do it well, and your career takes off, your peers respect you, and day-to-day interactions are easier.

We’re all creatures of habit to a large extent, and often those habits make us speak without thinking about the impact our messages may have on those who receive them. We’ve all said things we wish we could take back, but that’s like trying to un-ring a bell: Once you’ve said it, there’s no turning back.

With Communicating With Tact and Diplomacy, we’ll give you the tools necessary to communicate well in any workplace situation.

You’ll learn:
  • How silence can be used as an effective communication tool
  • How sloppy word choice can undermine your credibility
  • Different ways to respond to someone who’s attacking you verbally
  • A simple exercise to gain more assertiveness
  • How to minimize interruptions with grace
  • Just say “no” and mean it
  • What it means to “double-bind” a statement — are you guilty?
  • When to say “thank you” and why this is so important
  • How to determine if you’re a poor listener
  • Handling the anger of others
Don’t let verbal and visual miscues ruin your career.

Alice Bumgarner
Editor, Administrative Professional Today

P.S. Your satisfaction is unconditionally guaranteed. If Communicating With Tact and Diplomacy fails to meet your needs, we will refund every penny you paid — no hassles, no questions asked.



  Hear a Free 90-Second Clip of
Communicating With Tact and Diplomacy
from speaker Fred Kniggendorf


About the Speaker:

Fred Kniggendorf, Ph.D., is a training and adult education consultant. He has more than 30 years’ experience in business and manufacturing, primarily in the areas of management, customer service, training and business writing with U.S. Steel, the American Management Association and, most recently, as president of Gravyloaf, L.L.C.  He is a sought-after speaker at conferences and on-site corporate training courses, and has travelled extensively throughout the United States and abroad facilitating training courses for a wide variety of clients.
Who Should Listen:
  • Administrative professionals
  • HR professionals
  • Supervisors and managers
  • Executives
  • Office managers
  • Business owners

This recording is sponsored by:
Business Management Daily
7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004
(800) 543-2055 •