Tough Talks:
Scripts & Strategies for Difficult Employee Discussions
Learn exactly what to say and how to say it!



     Hear a Free 90-Second Tough Talks: Scripts & Strategies for Difficult Employee Discussions Clip
from Speaker Paul Falcone:



Inappropriate attire … tardiness … poor work habits …. sexually offensive behavior … personal hygiene. Managers and HR professionals are routinely forced to discuss those uncomfortable topics with employees. But most never learned how.

Now you can – with Tough Talks: Scripts & Strategies for Difficult Employee Discussions. This new audio recording offers realistic sample dialogues to help you sidestep potential awkwardness and conduct clear, direct discussions with employees.

Discover how to use “positive confrontation” to simultaneously protect yourself and your organization, while treating employees with dignity (and boost your image).

You’ll not only learn exactly what to say, but how to say it.

Best of all, your host will be Paul Falcone, VP of HR at Time Warner and the man who literally wrote the book on the subject—101 Tough Conversations to Have With Employees. Paul presented this session at last month’s SHRM conference in New Orleans.


Part I:
The “9 Rules of Engagement” for successfully handling employee discussions. You’ll want to print out and reread those rules before any important employee talk.

  • Using “perception management” in your favor to frame the discussion.
  • How the power of guilt can be used to help employees assume responsibility for problems.
  • A legally safe script to use when employees want to talk “off the record” about an employee relations issue.
  • “New supervisor syndrome” and how you should address new managers differently than experienced ones.
  • The 3 practical steps for discussions that stop attitude problems in their tracks.

Part II:
Paul will then provide sample scripts to use in addressing some of the most common – and the most serious – employee problems you’re likely to encounter, including:

  • Behavioral problems
  • Excessive absenteeism
  • Patterns of absenteeism
  • Personal hygiene
  • Disputes among subordinates
  • Layoffs
  • Foul language
  • Sexually inappropriate actions
  • Time card “mistakes”

This audio recording is the ultimate guide for HR professionals and bosses who need some guidance on what to say after “Got a minute?” You’ll learn practical strategies and model dialogue for handling even the most awkward discussions.

Stop taking the path of least resistance and start tackling those issues head-on today. It’s guaranteed to help you catapult your management and leadership skills to new heights.  Order Tough Talks: Scripts & Strategies for Difficult Employee Discussions today!


Pat DiDomenico
Editorial Director, HR Specialist

P.S. If you’d like to hear a 90-second excerpt before purchasing, click the Play arrow:

P.P.S. Our audio recordings are always backed by a 100% satisfaction guarantee. If in any way you feel Tough Talks: Scripts & Strategies for Difficult Employee Discussions does not meet your needs, just let us know. We’ll refund every penny you paid, no questions asked.

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Difficult Conversations:
The 9 Rules of Engagement

  1. Each to his own without judgment
  2. What you want for yourself, give to another
  3. Change your perspective and you’ll change your perception
  4. It’s not what you say, but how you say it
  5. Perception is reality until proven otherwise
  6. The path of least resistance is avoidance
  7. Feelings aren’t right or wrong – they just are
  8. Put others’ needs ahead of your own by treating them with dignity and respect, and expect them to respond in kind (“selfless leadership”)
  9. Life begins at the end of your comfort zone ...

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About the Speaker:
Paul Falcone is vice president of human resources at Time Warner Cable in Los Angeles and the former VP of human resources at Nickelodeon as well as the former head of international human resources at Paramount Pictures.  He is the author of a number of books on recruitment, leadership, and performance management, including 96 Great Questions to Ask Before You Hire (2nd edition), 101 Tough Conversations to Have with Employees: A Manager’s Guide to Performance, Conduct, and Discipline Challenges (new!), and 2600 Phrases for Effective Performance Reviews.  He is also a long-time contributor to HR Magazine
Credit Hours:
Listening to this event qualifies as 1.25 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

  Who should listen:
  • Executives
  • HR professionals
  • Supervisors and managers
  • Business owners

Pricing Options:
Audio recording (CD or mp3 with presentation materials) only $197

This event is sponsored by:
Business Management Daily
7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004
(800) 543-2055 •