Breakthrough Communication
5 Steps to Improving Managers’ Effectiveness
Get your CD now from this up-to-the-minute event!



Hear a Free 90-Second Breakthrough Communication Clip From Speaker Trish Lewis:

Your organization’s supervisors may have strong technical skills – but are they equally skilled in communicating with their employees?

That communication gap isn’t just hurting morale. It’s causing turnover … sucking the life out productivity … and, at its worst, even sparking devastating employment lawsuits.

You don’t have to accept this!

Learn how supervisors and HR professionals can increase their management effectiveness through improved communication with all levels of employees. In just 75 minutes, participants will learn:

  • The 3 “musts” of giving employee feedback
  • Concrete examples of words and actions that will change employees’ performance and behavior for the better
  • A simple self-test to assess your personal communication style
  • 10 questions to evaluate and improve your listening skills
  • How to use nonverbal cues to gain respect and results

Think of all the time you (and your supervisors) spend on repeated or misunderstood communication. Even a tiny improvement would reap massive benefits for your organization. And this popular audio conference CD will vastly improve communication throughout your office.

You’ll discover:

  • The importance of eye contact
  • How cultural differences impact communication
  • Ways to optimize written AND oral communication
  • 6 ways managers should NEVER express themselves
  • Effective use of your tone of voice
  • 3 steps to take when you’re right
  • 3 steps to take when you’re wrong
  • Techniques to motivate team communication
  • Why ALL feedback is good feedback
You don’t need to waste a supervisor’s entire day to provide communication training. In just 75 minutes, Breakthrough Communication: 5 Steps to Improving Managers’ Effectiveness will help raise any person’s communication abilities to the next level! Buy the CD now!


Pat DiDomenico
Editorial Director, HR Specialist

P.S. If you’d like to listen to a free 90-second clip from Trish Lewis’  Breakthrough Communication event, click the Play arrow:

P.P.S. Your satisfaction is unconditionally guaranteed.  If you decide that Breakthrough Communication: 5 Steps to Improving Managers’ Effectiveness isn’t all we’ve promised AND MORE, we will send you a full, 100% refund.  No hassles, no questions asked. 




About the Speaker:

Trish Lewis, Esq., is an experienced employment lawyer, human resources professional and  trainer. Trish provides anti-harassment and anti-discrimination, conflict resolution and diversity classes to both private and public sector employers. As an experienced investigator, Trish investigates and reports on complaints relating to workplace harassment, discrimination, retaliation, and other employee misconduct. She also conducts FLSA and general HR audits of the workplace. Trish practiced employment and labor law exclusively at Boston law firms Peabody & Brown and Deutsch Williams Brooks DeRensis Holland & Drachman, P.C., where she represented management clients in defending wrongful termination, harassment, discrimination and contractual claims. Her HR experience is also extensive, having served as an Employee Relations Specialist at Kimberly Quality Care, as the Manager of Human Resources Legal Affairs with BJ’s Wholesale Club and as a Human Resources Consultant with Liberty Mutual Insurance Group. Trish received her undergraduate degree from Tufts University and her law degree from Boston College Law School. She is a graduate of the MCAD-certified discrimination, harassment, and internal discrimination complaint investigations courses. She is a co-author of Workforce Strategies in A Down Economy.

Credit Hours:

This CD has been approved for 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

Who Should Listen: Employees across your organization can benefit from Breakthrough Communication:
   • HR professionals
   • Executives
   • Supervisors and managers
   • Business owners

Pricing Options :
CD with all presentation materials $197

Sponsored by:
The National Institute of Business Management
Leading Managers Since 1937
7600A Leesburg Pike, West Building, Suite 300 • Falls Church, VA 22043-2004
(800) 543-2055 •