Think grammatical errors aren’t important? Think again. Avoiding errors is essential for you to communicate clearly and make a good impression – on behalf of yourself and your organization. Plus, good grammar gives you an advantage over those who write poorly. Learn how to avoid 25 of the most common errors with 25 Egregious Grammar Errors and How to Avoid Them.
You’ve watched those superstars in the office. It seems like they do everything at lightning speed. And they barely ever touch the mouse. Imagine typing only about half of what you do now. You can with keyboard shortcuts, and with our video recording, 25 Keyboard Shortcuts You Should Know … & How to Use Them. View a free 2-minute clip now!
As an administrative professional, you’re constantly pressed for time. And while you can’t add more hours to the day, there is a simple way to better manage your time: by advancing your skills on the programs you already use every day. Armed with 59 Technology Tips for the Administrative Professional, you’ll do more than harness the latest office technology to your advantage. You’ll enhance your value to the organization – and dramatically increase your marketability! (Note: This report covers 2007, 2010 and 2013 Office programs.)
Most managers don’t know how to delegate, despite the fact that assigning work to others is a critical component of every manager’s job. If you want to shine in a management role, delegation is a skill that you must master. 7 Keys to Successful Delegation will show you the benefits and risks of delegation, and outline the 7 specific steps required to successfully delegate any project or task. Listen to a free 90-second clip now!
Do you know how to create a newsletter that gets opened and keeps your readers engaged? Effective newsletters take a little thought and effort, but the results are worth it! 7 Strategies for Creating E-Newsletters That Get Results will provide you with valuable information on creating successful e-newsletters for your organization that inform and engage participants. Listen to a free 90-second clip now!
To help your company, heed Warren Buffett’s advice to “Be greedy when others are fearful.” And you can – legally. The IRS is urging you to supercharge your expense account with the strategies found in 76 Ways to Maximize Your Expense Account Deductions. So get out there and find the new opportunities that are waiting for you!
Good time management is about spending time on what is important. With 8 Techniques for Managing Your Time, you’ll learn simple, yet effective, ways to streamline your routine by dropping old habits and replacing them with tried and true techniques that will put you in control of your time. Listen to a free 90-second clip now!
The right or wrong employees can make or break your organization. Boost your skills at interviewing, evaluating and selecting the best job candidates with A Manager’s Complete Guide to Hiring. This audio-visual CD includes complete training, handy PDF guides, even a library of skill-based questions. In just one hour you’ll feel more confident in your hiring skills – which means you’ll become better at building a stronger, more successful company!
In good economic times or bad, it’s up to you as a supervisor or manager to provide motivation and encouragement to your staff so they perform at peak efficiency – and beyond. But can you make a difference at little or no impact on an already stretched budget? Yes, you can! Discover 60 succinct tips that won’t cost you a dime, yet will result in greater productivity and a more positive workplace.
Even the simplest conversation between a manager and employee can have legal implications. On-the-job people problems can develop into disruptive workplace dilemmas if they are not resolved in a fair, consistent and legal manner. A Manager’s Guide To Preventing People Problems is full of real-life examples, practical advice and suggestions to help you stay in compliance when taking action at work against disruptive employees, or even trying to help employees resolve reasonable requests.
Investigating possible discrepancies in applications and résumés can be the key to success in finding the right applicant and steering your organization toward success. It’s not just your company’s bottom line at stake – wrong or negligent hiring practices are fertile ground for lawsuits that can result in hundreds of thousands or even millions in damages. Keep your résumé reviews and reference checks accurate, efficient and in compliance with A Manager’s Guide To Reviewing Résumés and Handling References.
Most managers aren’t tasked with writing a company’s discipline policy. But when it comes to interpreting, implementing and enforcing it, managers are on the front lines. Arm yourself with essential knowledge on disciplinary measures that will help keep you out of court. Find out all you need to know about disciplinary decisions in A Manager’s Guide To The Do’s and Don’ts of Discipline.
Microsoft OneNote has never been easier to use than in the newest versions of Microsoft Office. Our video recording Accelerate Your Productivity with OneNote will open your eyes to creative ways to use OneNote that will keep you productive and on task on your next project, event, meeting or procedure. View a free 2-minute clip now!
HR pros face a dizzying array of leave requirements. And many experts agree that the most challenging leave requests are linked to accommodations for pregnancy, religion and the Americans with Disabilities Act (ADA). To help you keep your employees (and your bosses) happy, we’ve teamed up with a top employment attorney for Accommodating the Big 3: Pregnancy, Religion and ADA, a recording designed to show you what to do – and what NOT to do. Listen to a free 90-second clip now!
Advanced Admin Skills Workshop: Beyond the Job Description – Developing a Strong Administrative Partnership With Your Executive
As an administrative professional, you have the skills required for success. You know how to work well with the executive and team you support. Now you need to develop a strong partnership with your executive and team that extends beyond your job description. Advanced Admin Skills Workshop: Beyond the Job Description – Developing a Strong Administrative Partnership With Your Executive will give you the strategies you need to become a 21st century admin pro. Listen to a free 90-second clip now!
Have you discovered everything Adobe Acrobat has to offer? Mastering this robust program can improve your productivity AND your marketability. Learn how to streamline document creation … add multimedia elements to your pages … customize forms and templates … and much more. Make your job easier and become a more productive while you become a professional Acrobat user. View a free 2-minute clip now!
Everyone knows to say “please” and “thank you” and to hold the door for the person behind you. But advanced business etiquette encompasses so much more. In Advanced Business Etiquette, Anna Post of the Emily Post Institute (and Emily’s great-great-granddaughter) goes beyond the basics of etiquette to make sure you stand out for GOOD manners – not bad ones. Listen to a free 90-second clip now!
Whether your challenge is summarizing totals as percentages, analyzing with formulas, or introducing interactivity, Advanced Excel Pivot Table Techniques will pack your toolbox with features that will help you turn your plain pivot table into a data-crunching, information-revealing machine. View a free 2-minute clip now!
Chances are, PowerPoint does so much more than you ever imagined. There are all kinds of great features you can use to cause your audience to zero in, not zone out. And in today’s competitive environment, this is a huge advantage. Make your presentation – and yourself – get noticed with Advanced Microsoft PowerPoint 2007: Tricks to Upgrade Your Presentations.
With everyone using PowerPoint for presentations, how can yours cut through the clutter? Create more impactful presentations – and spend less time doing it – with Advanced Microsoft PowerPoint 2010: Tricks to Upgrade Your Presentations. This easy-to-follow Executive Summary shows you exactly how to be more persuasive with PowerPoint – and your success is guaranteed.
You’ve sat through countless acceptable PowerPoint presentations. But they’re just that – acceptable. Do you want to settle for that with your presentations? Create real impact – without spending hours to do it – with Advanced Microsoft PowerPoint 2013: Tricks to Upgrade Your Presentations. You’ll discover capabilities tucked away in the software and ready to boost your efficiency.
Minute taking is a skill that great admins should develop. Just like anything in life, practice makes perfect. The more you take minutes and prepare them, the better you get. Advanced Minute Taking Workshop will help you fight against your fear of taking minutes and learn to do it properly and with confidence. Listen to a free 90-second clip now!
Have you ever wondered, “How did they do that?” while seeing a Microsoft PowerPoint presentation or PowerPoint produced video? Now you can find out. With Advanced PowerPoint: Animation Techniques, you’ll discover when animation makes sense (and when it’s annoying) and how to use animation to actually communicate an idea. View a free 2-minute clip now!
The odds of going through an audit without facing additional taxes are 4-to-1 against you. No taxpayer should file a return without reading Anti-Audit Warfare first. This one-of-a-kind insider’s guide tells you exactly what to do when you get an audit notice in the mail. You’ll be making all the right moves, thanks to savvy tips like these: particular items the IRS looks for on your return, how to reconstruct your records legally, when it’s possible to sue the IRS and recover sizable sums, and much more!
Are you prepared to receive an audit letter? Do you know what triggers an audit … and how to avoid one in the first place? Errors by HR and payroll are a leading cause of audits and additional assessments. These days, it’s essential to do a proactive review of your payroll department to catch mistakes … BEFORE the IRS or your state agency does. Protect your organization with Audit-Proof Your Payroll Department. Listen to a free 90-second clip now!
Persuasion is an art. If you push too hard, you will risk being aggressive. If you nudge too lightly, you may turn into a pest. Persuading others is pretty easy when you understand the 4-point formula for success. Authentic Persuasion: How to Pitch Anything to Anyone will guide you to success. Listen to a free 90-second clip now!
The EEOC’s new rules on criminal background checks mean employers have no more excuses for mistakes … and the risks can be huge. Every employer needs to be in compliance. Get in line now with Background Checks: Best Practices & Legal Compliance. Listen to a free 90-second clip now!
Do you have to take minutes of meetings, jot down telephone messages, write long lists of tasks from your manager and remember those on-the-fly comments? Can you do it quickly? Learn more about BakerWrite speedwriting from the creator of the method, Heather Baker, in BakerWrite Speedwriting. Listen to a free 90-second clip now!
You can give your workers the benefits they need (and want) without going broke. And your employees won’t just work harder – they’ll work happier. You’ll discover benefits you may have never thought of before – everything from employee recognition to child-care assistance to wellness benefits that could even help slash your health-care costs. And the best part is that many of these options are cheap or even FREE!
It’s time to shake up your interviews and find what’s really going on inside your candidates’ heads. Behavioral interviewing techniques can dramatically improve the outcomes of your hiring process. Learn the tools to go beyond the basics of behavioral interviewing – and improve your outcomes – with Beyond Behavioral Interviewing: Ask the Right Questions & Evaluate the Answers Correctly. Make sure the candidates you select are the candidates you really want. Listen to a free 90-second clip now!
Would your organization survive if half your leaders left this year? Simply hoping they’ll stay isn’t a strategy. It’s vital to have a succession plan in place to keep the talent pipeline flowing. Building the Talent Pipeline: Effective Succession Planning for the 21st Century gives you practical, hands-on advice to guide the successful succession planning practices in your organization. Listen to a free 90-second clip now!
Is your employee handbook an open invitation to sue you? With Bullet-Proof Your Employee Handbook you’ll fix the 10 disastrous mistakes found in almost every employee handbook and protect your organization against today’s newest trends in litigation. You’ll avoid the “cookie-cutter” trap and the policy-procedure blur, and secure enough wiggle room so you don’t get pinned down in court. Stop wondering about how you might be vulnerable – order Bullet-Proof Your Employee Handbook today.
Improve everything you write, from emails that need to make the right impression to proposals that can make or break deals – and careers. The Business Communication Toolkit: Vol. 1, Written Communication is a handy guide that gives you all the tools you need to create polished documents, develop a style manual for your organization, proofread to perfection and avoid grammar and word usage errors.
Business Communication Toolkit: Vol. 2, Verbal Communication – Guide to Improving Your Presentations to Groups Large and Small
What you say and how you say it have a big impact on your career. Want to ace your presentations, from briefings to staff meetings to formal speeches? Follow the simple, step-by-step advice in the Business Communication Toolkit: Vol. 2, Verbal Communication – Guide to Improving Your Presentations to Groups Large and Small. You’ll craft the perfect presentation, from an opening that grabs your audience to a closing that inspires action.
It’s your choice to wander through a career that’s haphazard and unfocused … or to seize control of the biggest campaign of your life. When you’re ready to map out the strategies that will advance your career and win you the prizes you dream of, Business is War: 9 Classic Rules of War for Winning Big in Business is your field manual for business success.
Make sure you stand out for all the right reasons. Etiquette is about more than manners at the dinner table. Courtesy can get you noticed … and even help you advance your career. With the Business Protocol Handbook, you’ll know what to do in every situation.
Strong business writing is essential to your future. In today’s hectic work environment, emails and other written communication can be sent with little thought to their impact and objectives. But your written communication gives impressions of your company. Don’t let poorly written communication kill your career. Make every word count with Business Writing Skills. Listen to a free 90-second clip now!
Do you sometimes struggle to write clearly and concisely? Do you spend far too much time organizing your thoughts? And do the people you write to sometimes think, Huh? In just 75 minutes, you can increase your writing power and become a more effective communicator. This is your hands-on road map for improving your writing and getting ahead. Listen to a free 90-second clip now!
Polish your communication skills and take your writing – and your career – to the next level. This Executive Summary will show you how to produce written communication that says exactly what you want it to. Not only will you always get your message across, you’ll also get the results you want.
If you have employees in California, you’re constantly trying to keep up with the state’s crazy maze of complex, ever-changing, employee-friendly employment laws. And 2016 has brought several big changes that demand revisions to your HR policies and procedures. Get up to speed on all things HR California with California Employment Law Update: Key HR Compliance Issues for Multi-State Employers. Listen to a free 90-second clip now!
When staff members become unproductive, unmotivated, or disruptive, a manager’s first thought should be, “How do I get things back on track?” The answer to that question almost always involves coaching. Coaching Skills for Managers & Supervisors will give you specific strategies for conducting a successful coaching discussion, dealing with difficult employees, and following up to ensure success. Listen to a free 90-second clip now!
Linus Pauling said, “The best way to get a good idea is to get a lot of ideas.” Microsoft OneNote is a great place to gather brilliant ideas from talented people. And it’s never been easier to use than in the newest versions of Microsoft Office. Collaborating in OneNote is chock full of tips, tools and ideas to work effectively and collaboratively in this valuable program. View a free 2-minute clip now!
Communication is probably the most important part of your job. Do it well, and your career takes off, your peers respect you, and day-to-day interactions are easier. With Communicating With Tact and Diplomacy, we’ll give you the tools necessary to communicate well in any workplace situation. Listen to a free 90-second clip now!
Want to tackle today’s most challenging comp and benefits topics without searching high and low for all the information you need? Now you can get the answers to all your comp and benefits questions from one trusted source. The Comp and Benefits Mini-Library is your guide to navigating wage-and-hour basics … overtime exemptions … travel, training and other tricky pay issues … and FLSA FAQs. There’s even an FLSA self-audit so you can make sure you’re in compliance – and you’ll never have to set foot in court.
You can’t afford to gamble with FLSA compliance. It’s so much easier – and smarter – to get the Complete FLSA Compliance Toolkit and put it to work protecting your business. With a wealth of resources on a powerful CD, plus a printed guide for your convenience, the toolkit is a reference you’ll consult again and again to help resolve tricky issues about wage-and-hour laws.
No interview is more difficult to tackle than a disciplinary one. An employee has made a serious mistake and knows there’s trouble ahead; a manager must take appropriate disciplinary steps to change an employee’s behavior. But one misstep in a discipline interview and you could wind up the one in trouble. Don’t let an error in the disciplinary process land you in hot water as well.
We tend to avoid difficult conversations because talking about sensitive topics feels hazardous or uncomfortable. However, delaying these discussions frequently makes the situation worse. The key to successfully addressing tough topics is knowing how to talk about them in the right way. With Conflict, Criticism & Sensitive Subjects: How to Talk About Difficult Topics at Work, office coaching expert Dr. Marie McIntyre provides specific strategies for successfully addressing everything you don’t want to address. Listen to a free 90-second clip now!
Does the thought of speaking in front of people make you cringe in fear? Learn how to harness the courage that puts fear in its place, and how to avoid the traps that will sink you like the Titanic. The secrets for fearless speeches, training, and meeting facilitation are in Conquering the Fear of Public Speaking. Listen to a free 90-second clip now!
Does your hectic work life have you feeling squeezed and trapped? We can help you take back control of your workday. In just minutes, you’ll be more organized and more productive … not to mention more content. And you won’t have to spend one extra minute in the office to make it happen. You’ll leave work every day – on time! – feeling a sense of accomplishment.
The life of today’s administrative professional is no picnic, and it certainly doesn’t look like it will get any easier. But you can create order out of disorder. Discover strategies and tips to help you regain control of your workday without sacrificing your personal life. You can be a star at work without living at the office!
When it comes to service, “good” just isn’t good enough anymore. Companies must not only get it right for customers each time, they must do the “extra things” that connect the customer emotionally to the organization. Creating the Absolute Customer Experience (ACE) is critical for your organization’s success. Get the help you need with Creating ‘Wow’ Customer Service: How to Get Your Customers Talking & Returning. Listen to a free 90-second clip now!
A responsive, motivated crew speaks volumes about your managerial skills. But a lazy, disgruntled group of employees may say even more … and that’s a message you NEVER want to send to senior management. Creating & Motivating a Superior, Loyal Staff will help you get the most from your employees … and make them want to follow your lead. Your leadership style will go from blah to brilliant.
If you got promoted, could someone easily move into your current job? If key people departed, or disaster struck, could your office stay in business? The only way to be prepared is to … well, prepare! Keep things humming with Creating a Standard Operating Procedures Manual: An Essential Business Tool for Every Office.
How many of your employees are planning their exits right now? With the economy improving, researchers are forecasting “a global talent exodus.” Employee turnover is a killer to the bottom line. That’s why smart organizations are taking preemptive steps right now to hold on to their best employees. Creating a Winning Employee Retention Strategy will show you how to retain the best – and know when to usher out the rest. Listen to a free 90-second clip now!
Are you bored looking at SharePoint pages that all look the same? Do you wish you could arrange your content the way your team wants it, instead of how it looked out of the box? Creating Attractive and Useful SharePoint Pages was made just for you! Melissa Esquibel will show you the skills you need to create SharePoint site pages that serve you better. View a free 2-minute clip now!
What’s the best way to communicate complex statistics? Charts and graphs. But does the process seem more complex than the data? Not anymore. Once you know a few tips and tricks from Creating Excel Charts & Graphs, creating meaningful, flexible and interactive Microsoft Excel charts will be a breeze. View a free 2-minute clip now!
Do you ever wish you could put together a simple training or informational video without the need for complicated software or expensive technical expertise? Well, if you have Microsoft PowerPoint 2010, you might have everything you need! With PowerPoint’s new features, you can create a video right out of the software. Creating Videos with PowerPoint 2010 will show you how. View a free 2-minute clip now!
As the data pile gets larger and larger, the answers seem to get buried deeper and deeper. Knowing the secrets of working with data in Microsoft Excel can bring you actionable information quickly, consistently and in a way that stays nimble as your datasets grow. Data-Crunching Secrets of Excel is designed for those who have some experience working with data lists and tables (beyond Sort and Filter), as well as basic formulas and functions in Excel. Learn to love Excel! View a free 2-minute clip now!
Dealing with Workplace Bullying: How to Control the Perpetrators, Coach the Victims, & Avoid Legal Pitfalls
When employees complain about “workplace bullying,” managers and HR are often confused about how to respond. To deal with these issues effectively, managers must first differentiate true bullying from lesser forms of workplace aggravation. In Dealing with Workplace Bullying: How to Control the Perpetrators, Coach the Victims, & Avoid Legal Pitfalls, two experts explain how to identify bullying behavior, respond with appropriate coaching strategies and avoid legal complaints. Listen to a free 90-second clip now!
Over 75% of employees and managers miss opportunities because they can’t make decisions fast enough. But you can beat the clock and the odds. Discover simple secrets for solving problems with sharper insights and stress-free success. Decision-Making: A Six-Step Guide to Choosing Your Best Option will put you on the path to making the best choice every time, without any hesitation or uncertainty. You’ll never again freeze up when you have to make a decision under pressure.
Anyone can dump a stack of papers on someone’s desk. But truly successful delegating takes much more. Now, you can learn the field-tested techniques your colleagues use to motivate … communicate … and get more done every day. You can’t do everything … but you can be confident that everything is getting done.
When you’re out of the office, it’s nice to be missed. But it’s nicer when things can run smoothly so you don’t return to a pile of problems or unhandled business. Creating good step-by-step documentation takes some thought and effort, but the end result is a resource that can be used over and over again. Get everyone on the same page with Developing an Effective Administrative Procedures Manual. Listen to a free 90-second clip now!
Discover how to identify and manage the 24 most challenging personality types! Working with underhanded, self-centered and troublesome people can be infuriating. Difficult People at Work gives you proven, practical strategies you can use immediately to restore the balance of power, improve your own working environment and put problem people in their place.
Emotions didn’t use to have a place in the business world … but not anymore. People with average IQs outperform those with the highest IQs 70% of the time. Why? Emotional intelligence! Learn more with Do You Have the Emotional Intelligence to Lead? Listen to a free 90-second clip now!
Get problem employees back in line with your own customized employee manual! The Do-It-Yourself Employee Manual provides sample language for 9 key areas your manual should be covering. Using the easy-to-understand CD (included), you can add customizable pages to your current manual – or create a whole new “lawsuit-proofer” for your workplace. Give your personalized manual to every employee, and you’ll have the ammunition you need to defend yourself in court – or even better, to send the message that it’s not worth suing you.
Correctly documenting discipline is critical for both legal protection and clear employee communication. But often when managers and HR professionals sit down to document employee performance and behavior issues, they get writer’s block. Documenting Employee Performance: Strategies and 101 Sample Write-Ups will show you how to document and discuss employee discipline in the most clear, accurate and legally safe way possible. Start tackling discipline head-on today! Listen to a free 90-second clip now!
Effective Employee Discipline & Termination Strategies for Supervisors (interactive CD with training materials)
Disciplining employees is never easy, and terminating someone can be traumatic. But if you do it the right way, you can help a misbehaving employee solve a problem – or get rid of an employee who is a problem – and do it without legal consequences. Just follow the guidelines in Effective Employee Discipline & Termination Strategies for Supervisors. This audio-visual training CD comes complete with printed guides and is ideal for solo or group training.
Administrative expert Joan Burge walks you step-by-step through the minute-taking process so you can make sure you never miss a beat – or a word. From pre-meeting preparation to putting on the finishing touches, you’ll gain the skills and confidence you need to be a minute-taking star.
The workplace offers enough challenges without difficult employees adding frustration, reducing productivity and sapping morale. Why put up with it? Get proven techniques for Effectively Managing Difficult Employees. This audio-visual training CD comes complete with printed guides containing dozens of tips for dealing with difficult employees of all kinds.
Is your employee handbook still an actual book? If so, you’re living in the paper past. Learn the best practical and legally smart strategies with Electronic Employee Handbooks: Benefits, Risks and Opportunities. We’ll walk you through the process, from conversion to distribution to accessibility. Listen to a free 90-second clip now!
These days, 70% of corporate records are stored electronically. Those electronic records can be your best legal friend … or your worst enemy. In Electronic HR & Business Records: Compliance and Best Practices Workshop, a nationally recognized recordkeeping expert reveals a seven-step strategy for HR professionals to manage electronic business records in all industries. Listen to a free 90-second clip now!
In a world of texts, tweets, “cube farms” and Casual Fridays, have manners gone the way of the dodo? The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. In today’s competitive climate, knowing how to act – and how NOT to – can spell the difference between success and failure. Business etiquette expert (and Emily Post’s great-great-granddaughter) Anna Post will show you how to attract and retain talent, boost morale and improve EVERY facet of your operations with proper business etiquette. Listen to a free 90-second clip now!
Employees don’t want to be taxed on expense reimbursements – and neither does your company. But what expenses can you legally pay without incurring payroll taxes? Get the guidance you need with Employee Expense Reimbursements: Best Practices to Pay Employees and Avoid Conflicts With the IRS. Never again wonder, “Am I doing it right?”
The legal and financial risks of mishandling employee expense reimbursements have spiked in recent years. And the IRS is in the middle of a wide-ranging audit crackdown on employment-tax issues. Would your books survive an IRS spot-check? Get it right every time with Employee Expense Reimbursements: Compliance Workshop. Listen to a free 90-second clip now!
Your employee handbook can be an invaluable organizational tool … or an employment lawsuit waiting to happen. And if it’s more than six months old, it’s out of date. In this updated audio recording, we’ll help you with up-to-the-minute HR changes to add to your handbook, what to avoid telling employees after their probation period ends and errors that will get you creamed in court – and how to avoid them. Don’t let your employee handbook threaten your organization! Listen to a free 90-second clip now!
Does dealing with employee-leave requests make you want to take leave? Learn the latest leave-coordination strategies to keep disruption and liability to an absolute minimum. Stop wondering if you’re making the right decisions – and start managing employee leave with confidence. Employee Leave Workshop will show you how. Listen to a free 90-second clip now!
If you feel stuck between letting absences spiral out of control and worrying about triggering lawsuits by improperly denying leave, you’re not alone. With this Special Report, you can take control of the employee-leave process, and discover how to treat your employees fairly while keeping disruptions to a minimum.
Paying employees correctly is your most important – and legally risky – responsibility. State and federal regulators are taking a MUCH closer look these days at how you pay employees. Use Employee Pay Workshop: Compliance Advice for 2017 as a checklist to make sure your pay policies are in total compliance with state and federal law. Listen to a free 90-second clip now!
Today’s brave new world of Facebook, Twitter, LinkedIn, blogs, Google and IMs has led to a scary new world for your organization. Social media, email and the Web are creating shocking new legal risks for U.S. employers. Learn about the new risks created by the Information Age – and the best strategies to avoid them. Listen to a free 90-second clip now!
Proper record-keeping is the law. Non-compliance can lead to a hefty fine. Worse, it could mean defeat in the case of a legal dispute. You need to know the rules about record-keeping – not just guess about them – to help keep your company out of trouble. Get everything you need from the Employer’s Guide to Record-Keeping Requirements.
Employers will face several new immigration-law changes this year, like possible mandatory use of E-Verify, stepped-up worksite I-9 audits and raids, and increased fines and enforcement levels. Plus, employers are already trying to figure out the new “Smart I-9” form they must complete for each new hire. Employers & Immigration 2017 provides an in-depth look at how to stay in compliance with all these important immigration changes. Listen to a free 90-second clip now!
Excel’s robust formatting tools allow you to deliver functionality in a way that makes your workbooks easy to use and understand. With Excel Advanced Formatting Techniques: Creating Interactive, Slick-Looking Workbooks, you’ll discover formatting tips and tricks to make sure your workbooks function in the way your end-users expect. View a free 2-minute clip now!
Excel dashboards are a powerful way to pull together different information in a single place to give a high-level overview of a business. Excel Dashboards 101 will help you discover how to create useful dashboards with financial, production and customer data … all with a program you already use. View a free 2-minute clip now!
Do you find that you repeat the same set of keystrokes over and over to complete certain tasks in Microsoft Excel? Perhaps you are importing data from another system that never comes in exactly the way you like. You’ve heard others talk about Macros as if they were some sort of forbidden key to success. Well, part of that is true. Success in Excel is easy when you know Macros. Put them to work for you right now with Excel Macros: Your Key to Success. View a free 2-minute clip now!
You know the power Excel wields, and you’re ready to go to the next level. Now, you can squeeze even more productivity out of your day with this 75-minute video recording – presented by a Microsoft Certified Trainer. View a free 2-minute clip now!
Delivering all the business data everybody needs is just a lot of bits and bytes … until it gives you information you can actually use. Extract usable information from all that data with Pivot Tables. Most Excel users think that skill set is out of reach, but with Excel Pivot Tables: Getting Your Data to Talk, we’ll shatter that myth. View a free 2-minute clip now!
Want to drill down into your data and find precisely the information you want? It’s easy when you know the techniques revealed in Excel Pivot Tables: Getting Your Data to Talk. This concise Executive Summary will help you quickly master Pivot Tables. You’ll immerse yourself in Excel … achieve total fluency with Pivot Tables … and teach your data to speak volumes.
Do you have all the Excel skills it takes to excel in HR? Do you know the Excel functions every HR pro should know? If you could benefit from knowing additional skills using Excel to get the reporting process done easily and make time and money calculations faster and more accurate, Excel Skills for the HR Pro is the recording for you. Listen to a free 90-second clip now!
You know that Excel crunches numbers extremely well. But did you know that more than half of Excel users never learn how to use 9 out of 10 of its most powerful features? Don’t be one of those people! Excel: Focus on Formulas will take you from the foundational concepts that almost every self-taught Excel user missed to essential functions for numbers and text. View a free 2-minute clip now!
Confusion over whether to classify workers as exempt vs. nonexempt triggers high-stakes lawsuits that force employers to pay back-wage penalties and liquidated damages, plus thousands in attorney’s fees. Learn how to avoid becoming the victim of an employee lawsuit and how to stay under the Labor Department’s audit radar screen. Heed the lessons other employers have learned the hard way, and use the self-audit in this concise Executive Summary to make sure you’re properly classifying exempt employees.
If you like Pivot Tables, you’ll love PowerPivot. This free add-on for Excel 2010 and 2013 goes beyond Excel’s 1 million rows of data so you can work with extremely large data sets. In the past, the tools to do this have been prohibitively technical and expensive. With PowerPivot, the power to take your reporting to the next level is at your fingertips. We’ll show you how with Expand the Powers of Excel with PowerPivot. View a free 2-minute clip now!
You can give effective feedback tools to your co-managers and other employees so they will have fast-acting solutions to inspire their own employees to work harder, communicate better, learn faster and produce at peak capacity. You’ll create a harder-working and more productive employee workforce, and you’ll be less likely to fall into the clutches of employee lawsuits.
Virtually every manager needs a solid grasp on the numbers side of the business. But what if finance is not necessarily in your wheelhouse? Are you reading the reports right? Are your interpretations complete? Do you act upon the numbers with confidence? Finance for Non-Financial Managers will help you sharpen your analytical skills so you feel more at ease when reading financial reports, making decisions and talking numbers in a meeting. Listen to a free 90-second clip now!
Many companies spend millions on recruiting outside talent to lead their teams. But it’s highly possible that your organization’s next-generation leaders are already on your staff. To ensure your success in grooming future leaders, listen to Finding Tomorrow’s Leaders Today: Selecting, Developing, and Engaging Leaders at All Levels. Listen to a free 90-second clip now!
You’re not the one being fired. So why are you staying up at night worrying about it? You know you’re firing for just cause. But if a discharged employee can prove you fired him for an illegal reason, prepare to write a large check to him as well as your attorney. Discover how to make employment laws work for you, not for the workers you fire for cause, with Fire at Will.
Many organizations aren’t 100% sure about which employees are considered exempt from being paid overtime and which are nonexempt. The FLSA Compliance Guide has saved many confused and frustrated managers from expensive, unnecessary lawsuits involving not just overtime pay, but pay for travel time … inclement weather closings … even smoking breaks and jury duty, plus the gray areas of timekeeping and paying independent contractors.
Compliance with the Family and Medical Leave Act (FMLA) is indeed costly and confusing. Take control with the quick and easy advice in this practical resource, updated with the 10 key changes you need to know in the FMLA’s revised regulations. You’ll learn what steps to take in hundreds of real-world situations, plus discover the 8 issues you must cover – in writing – with an employee requesting FMLA leave, whether you can legally fire someone who is on FMLA leave and an amazingly simple strategy that prevents employees from taking 24 weeks of back-to-back leave. The FMLA Compliance Guide is guaranteed to give you concrete answers to your most perplexing FMLA questions.
Master FMLA paperwork like a pro … thwart employees who “game” the FMLA system … and confidently handle any FMLA question employees throw at you. FMLA in the Trenches dives right into the complex (and legally dangerous) FMLA issues you face every day. By the end of this audio recording, you will feel much more comfortable applying the revised and expanded FMLA in your workplace. Listen to a free 90-second clip now!
Confused about how to manage employee requests for unscheduled, intermittent FMLA leave? Feel taken advantage of by employees who’ve learned to game the so-called “Friday-Monday Leave Act”? FMLA Intermittent Leave: Compliance Workshop will show you how to prevent and correct FMLA compliance problems and effectively manage all types of FMLA intermittent leave issues. Listen to a free 90-second clip now!
What you don’t know about the FMLA can definitely hurt you. One misstep on your part, and the FMLA can trigger serious consequences for your organization and yourself. In less than an hour, the slides and audio on FMLA Training for Supervisors will help any supervisor master the FMLA essentials. You get a 25-step course, 3 quizzes for supervisors and 3 printed guides to complete, expand upon and reinforce the training.
Don’t waste time copying, pasting and reusing old files in Excel and Word. Learn how to use templates to gather data and transform it so you can aggregate and analyze it. Melissa Esquibel, a Microsoft Certified Trainer, will show you how to find templates, how to create your own templates, how to make forms in Word and Excel, and what to do with the data once you’ve collected it. You’ll learn how to improve your Microsoft Office efficiency and get your Microsoft programs working effortlessly. View a free 2-minute clip now!
The IRS says too many employers misunderstand which fringe benefits are taxable and how they should be reported for payroll purposes. That’s resulted in a major tax gap. Now is an excellent time to review your fringe benefits to ensure they comply with federal and state payroll tax regulations. Learn how to accurately and confidently handle the accounting and reporting of fringe benefits with our recording, Fringe Benefits 2017: What’s Taxable, How to Report It & How to Avoid the IRS Crackdown. Listen to a free 90-second clip now!
You don’t have to do anything to be a Group, but you have to EARN the right to call yourself a TEAM! And when people work as a TEAM, more gets done, of better quality, in less time and with less effort. From Group to TEAM shows you what it takes to earn the right to call yourself a “team.” Listen to a free 90-second clip now!
In the role of gatekeeper, assistants are a critical set of eyes and ears for their managers. But it’s just as vital to be the voice, too. Learn how to leverage your role and relationship from a former personal assistant with Game-Changing Leadership Secrets From a Celebrity Assistant. Listen to a free 90-second clip now!
Too busy for all that time-management jazz? But in this get-it-done-yesterday world, how do you truly get things done? We’ll show you how to go beyond time management to self management. You’ll work smart, be hugely productive, focus and take control of your day. Control the chaos and get more out of your day! Listen to a free 90-second clip now!
The destructive effects of gossip and grapevine rumors can undermine performance and damage working relationships. When toxic talk infects an entire department, managers may be tempted to throw up their hands and just give in. But tolerating these harmful behaviors is definitely NOT the best solution. We’ll help you take back control with Gossip, Rumors & Workplace Busybodies: How to Promote Positive Co-worker Communication. Listen to a free 90-second clip now!
Hiring the “perfect” candidate can be a daunting task. Great Hires – Every Time takes the pain out of the hiring process. This updated guide takes you through the whole process, from attracting qualified applicants, to navigating the interview process, to choosing the No. 1 candidate.
So, after a long, excruciating search, you’ve found the perfect job candidate. Now what? Your hiring practices are under scrutiny like never before. You simply have to get it right the first time, from placing the ad to interviewing to the questions you put on your job application – because disgruntled applicants will sue. Take control of your hiring process with Hire at Will.
Once upon a time, bosses could hire or fire as they pleased. That was their job. Now a manager can’t fire even a hopelessly incompetent worker without worrying about being sued. That’s why we’ve mounted a campaign to show business owners and managers how to reassert their rights to hire and fire. With these two special reports, Fire at Will and Hire at Will, you’ll be able to tell lazy, ineffective workers to shape up or ship out – without winding up in court. Order this money-saving combo package for yourself and your management team today.
Hiring and retaining great employees is the #1 most critical factor in the success of you and your organizations. But how do you identify who will be the WINNERS from who will be the WHINERS? And once you hire the winner, how do you motivate and retain them? Hire Tough, Manage Easy: How to Find, Hire & Motivate Great Employees has the answers. Listen to a free 90-second clip now!
Recruiting and hiring have changed dramatically over the past decade. Don’t risk losing the battle for top talent by being out of the loop. Hiring and Recruiting Workshop: Best Practices will help you create a road map to recruiting and hiring success. Start hiring the best …and leave the rest for your competitors! Listen to a free 90-second clip now!
A study by Leadership IQ found that 46% of new hires are either fired or disciplined within their first 18 months. And in a staggering 89% of those cases, the reason for the action isn’t incompetence, but attitude. You can teach technical skills, but you can’t teach attitude. Hiring for Attitude helps you make great hires every time. Listen to a free 90-second clip now!
Are your interview questions getting stale? How can you break through all those canned answers to find the real truth about candidates? Discover how to improve your hiring dramatically with the Hiring Interview Workshop: 29 Must-Ask Questions. You’ll learn the best interview strategies and a proven list of questions that will help you spot the “must hires” (who make you look good) while steering clear of the ones who bomb out within the first year (and make you look bad). Listen to a free 90-second clip now!
Assertiveness is the power to speak your truth and get what you want while communicating a credible and self-assured professional image. Simple? No. But with a few techniques, you can learn to be assertive, yet professional. Stop being invisible at work with How to Be Assertive and Get What You Want at Work. Listen to a free 90-second clip now!
Personal confidence can support your success. Being confident and assertive resides in your ability to communicate in a way that enrolls listeners and connects them to the vision you create. Great leaders have both traits. Add these skills to your repertoire with How to be Confident & Assertive in Business. Listen to a free 90-second clip now!
How to Conduct Motivating & Legally Sound Performance Appraisals (interactive CD with training materials)
It may be the most important thing managers do: evaluating their people in a way that solves problems and improves performance. But how can you make sure they do it right every time? Follow the easy, step-by-step guidelines in How to Conduct Motivating & Legally Sound Performance Appraisals. This interactive CD and printed guides give you dozens of techniques and tips on how to improve your appraisals to improve your people.
A boring topic is no excuse for a boring presentation. With a few simple steps, even beginners can learn the secrets of how to transform any PowerPoint slide show into a memorable presentation. A great PowerPoint presentation will leave your audience feeling inspired. And a top-notch guide to how to design a great PowerPoint will leave you empowered! View a free 2-minute clip now!
The office is no longer the center of the universe. In today’s connected world, more employees are doing work “out there.” Remote employees must know what is expected, have the right tools and be given regular coaching. Gain better managers and a more productive workforce with How to Effectively Hire and Manage Remote Employees. Listen to a free 90-second clip now!
How do you get the word out about new workplace policies? Training. But what’s the best way to train your people? And how can you make sure you’re not throwing away money on pricey programs? Listen to How to Get More Out of Your In-House Training Program to optimize your training investment. Listen to a free 90-second clip now!
Sometimes 24 hours in a day just aren’t enough. But you can accomplish everything on your to-do list – without putting in more time in the office. Learn how to manage your time so every minute you spend working brings you maximum productivity. Our proven techniques will get you back on track and accomplishing more than ever.
Does it take you hours of struggle to produce even an average PowerPoint presentation? And in today’s competitive environment, is “average” good enough? If long, frustrating hours of trial and error are still your fallback plan when you need to deliver an above-average presentation with multimedia elements, this video recording is for you. How to Make Great PowerPoint Presentations in Minutes: Smart PowerPoint Advanced Tips will show you how to make PowerPoint presentations in just minutes, not hours. We’ll help your audience tune in to your presentation instead of zoning out! View a free 2-minute clip now!
Is unresolved conflict costing your organization? Don’t let workplace clashes destroy morale, increase turnover or ignite lawsuits. This audio recording will walk you through the 8 specific strategies for resolving workplace conflict, and give you specific tools and techniques to reverse this spiraling trend. You can make your office more productive and peaceful. Listen to a free 90-second clip now!
Daniel H. Pink has changed the way people live by changing the way they think. Now you can learn lessons directly from him that will radically change the way you move people and present your ideas. How to Move People: Daniel Pink on the New Rules of Selling explains why everyone is in sales now, and why sales isn’t what it used to be. Listen to a free 90-second clip now!
In every relationship, you can expect crossed signals, duplicated efforts, incorrect assumptions and personality clashes that can cause conflict. In the boss/admin relationship, the result can be wasted time and effort – and possibly even career damage. How to Partner With Your Boss will give you the tools you need to help you – and your boss – get on the same page and move forward together. Listen to a free 90-second clip now!
Whether you’ve been in a leadership role for a while, are new to it, or have it as one of your career goals, you know that one of the biggest challenges all leaders face is to be taken seriously. How to Talk and Look Like a Leader teaches the three A’s of looking and acting like a leader: articulation, appearance and assertiveness. Become a better leader with this valuable audio recording. Listen to a free 90-second clip now!
HR professionals may not list “injury manager” among their job duties. But the truth is that successful injury management can save your company thousands of dollars – and maybe even a costly employee lawsuit. With HR and Injury Management, nationally known consultant and speaker Margaret Spence will help you create an integrated approach to cutting costs and slashing liability. Listen to a free 90-second clip now!
Can you reduce the amount of paperwork required of an HR professional? Unfortunately, no. Can you slash the time you spend on paperwork? Absolutely! The HR Forms & Documents Library helps you cover all your bases and protect against litigation, too.
Making just one small mistake when investigating workplace misconduct could land your organization in legal danger. HR Investigations Workshop will show you what to do – and what not to do – when conducting effective investigations. You’ll learn strategies and tips to handle any workplace problem quickly and legally. Listen to a free 90-second clip now!
Do your managers have the HR know-how they need? Too often, employees are given managerial jobs based on their performance in non-managerial positions – not on their supervisory skills. Help them figure out the HR aspect of their job by downloading, customizing and distributing HR Memos to Managers. Your “good-faith” effort to train your managers on sexual harassment, retaliation, FMLA compliance and 80+ other tricky topics will go a long way with the courts. Protect your organization now and in the future with HR Memos to Managers.
Managers who mishandle HR issues can put their organizations in really hot water. Give your people the training they need with HR Memos to Managers, Vol. 2. By popular demand, we’ve created 81 more concise, customizable training handouts to help you train your supervisors. This easy-to-use handbook will help keep your organization out of legal trouble.
Our two Memos to Managers volumes are now available together at one low price! That’s a total of 162 concise, customizable training handouts for your supervisors. Keep your organization out of legal trouble and inspire your managers to implement HR best practices with HR Memos to Managers, Vols. 1 & 2. Both are packed with clear, succinct, easy-to-understand Memos for you to share with your managers however you choose.
I-9 compliance (or the lack of it) used to be a “cost of doing business.” Not anymore. Strict compliance to the often-confusing I-9 rules is your only defense against serious monetary penalties and even criminal arrests. Are you sure that your I-9 practices can pass muster? Listen to a free 90-second clip now!
If you close early due to bad weather, must you still pay employees for the full day? What if they come in late or leave early? If the office remains open, but employees can’t make it in, can you dock their pay? What if they’ve exhausted their leave? Don’t wait for a weather emergency to learn answers to questions like these. Now is the time to review your attendance and pay policies, with Inclement Weather Policies: Best HR and Payroll Practices for 2017. Listen to a free 90-second clip now!
A massive new “Misclassification Initiative” launched by the IRS and U.S. Department of Labor is targeting employers with more audits and new scrutiny. The IRS estimates that 80% of workers classified as “independent contractors” are actually employees. What to do? Now is the time to understand this issue once and for all – and get in compliance. You must get those classifications right – now more than ever. Listen to a free 90-second clip now!
These two paragons of productivity in the Microsoft Office solution suite offer amazing workflow benefits by themselves. Together, Outlook and SharePoint (2010 and 2013) can be a total work center solution. With Integrating Outlook and SharePoint: The Dynamic Duo, discover how much more useful SharePoint can be by integrating it with Outlook. View a free 2-minute clip now!
Do you worry that you or others in your organization are asking interview questions that could land you in legal hot water? How do you ask fair and legally correct questions and still get the information you need to find out if the applicant is truly qualified for the job? Find out all you need to know about the right and wrong ways to interview in Interviewing Made Easy: The Right Way To Ask Hiring Questions.
Here’s everything you need for hiring – except the applicants! For more than 200 jobs, you’ll get model job descriptions and job advertisements … a checklist for determining exemption status … what to ask during interviews … and what never to ask. It’s all at your fingertips with the Job Descriptions & Interview Questions Sourcebook. Whether you’re hiring for the first time or you’re a veteran, you’ll save time, cut costs and avoid potentially disastrous errors.
Keep Negativity from Infecting Your Workplace: Dealing with Whiners, Trouble-makers, Pessimists and Other Difficult Employees
Chronic negativity frequently starts with only one or two employees, but it can quickly infect an entire department. Don’t let things go too far – learn how to put a strategy in place to combat negativity. Listen to Keep Negativity from Infecting Your Workplace to learn specific strategies for combating negativity in your group and promoting more positive attitudes. Listen to a free 90-second clip now!
More than ever before, Outlook is designed to manage your entire workflow, from calendars to tasks to emails and more! There are now faster and better ways to keep you up to date and working on the right things with the right information. Let tech expert and Microsoft Certified Trainer Melissa Esquibel show you how to cut the time it takes to squeeze the maximum benefit out of Outlook 2010. View a free 2-minute clip now!
Have you thought about the legal implications of your recordkeeping practices? Do you ever wonder if the one thing you don’t know is the one thing that will trip you up and land you in court facing a disgruntled employee – and a judge? Stop wondering and find out how to keep your records in compliance – and yourself out of court.
Solve today’s hot-button leave-related problems with one trusted source. The Leave Mini-Library is your roadmap to compliance and protection. Master absenteeism and sick leave … FMLA intermittent leave … pregnancy and maternity leave … vacation and holiday scheduling … and workers’ comp leave. You get all this guidance in one place!
The most eloquent, best-crafted presentation in the world is WORTHLESS if no one’s listening. Better listening skills can help you hone your own presentation and communication skills to help make sure others – your boss, your colleagues and your audience – are listening to YOU. Business Management Daily has teamed up with a leading consultant to improve the part of the communications process that even experts often ignore. Listen to a free 90-second clip now!
When all of your employees are working together toward a common goal, you’ll see lasting results all over your organization. Productivity will increase … morale will improve … and you’ll leave work each day satisfied that you have a winning team. With the teamwork concept growing in popularity, there is room for creative management and training in the management jobs of today. Discover how to maximize your team-building and coaching skills.
Whether you’re buying a company, signing a lease or negotiating your assistant’s raise (or your own), deal-making is a big part of your work. And if you’re like most people, chances are you’re leaving money on the table every time you make a deal. How can you swing the odds in your favor – every time? Making the Deal: The “Negoti-Auction” will show you. Listen to a free 90-second clip now!
Master five of the trickiest parts of being a manager with one trusted source. You’ll keep your company running smoothly, your employees happy and everyone out of court. The Manager’s Guide Mini-Library is your roadmap to the ins and outs of coaching and motivating … employment law … hiring and firing … managing difficult situations … and performance reviews. You get all this guidance in one place!
Do you ever wonder if the one thing you do or don’t do when dealing with your employees is the thing that will trip you up and land you in court facing a disgruntled employee – and a judge who may or may not sympathize with your side of the story? As a manager, if you fail to follow basic employment law tenets, you could find yourself facing the consequences in court. Arm yourself with Managers’ Pocket Guide to Employment Law.
If you’re flying solo in your HR department, you feel pulled in a million different directions at once. How can you navigate to meet the needs of all your internal customers, play a more strategic role in your organization – and keep yourself sane? Managing an HR Department of One: Secrets to Success will provide you with real-world advice to help grab control of your workday and shine in the HR function. Listen to a free 90-second clip now!
Do some of your employees require more “managing” than others? Do some enjoy pushing the limits, while others seem totally clueless about the problems they cause? Every office has a few “challenging employees,” from drama queens to slackers to those who are just plain pests. Merely tolerating these harmful behaviors is definitely NOT the best solution. Learn how to manage them and motivate them to get it together. Listen to a free 90-second clip now!
Getting an employee to show up on time every day would seem to be a simple matter. But these days, you can’t simply say, “Be here or be fired” – especially when you throw in legal factors such as the ADA, FMLA, and Title VII. With Managing Employees With Attendance Problems, you’ll work your way through the legal maze of understanding and upholding absenteeism policies, without making costly mistakes.
Millennials now make up 35% of the U.S. workforce and, in 10 years, they’ll be more than half. Millennials have different wants and needs … and they already have one foot out the door. Managing Millennials for Long-Term Success will give you and your management team practical ways to effectively hire, onboard, train and manage your millennial employees. Listen to a free 90-second clip now!
Microsoft OneNote is a great platform for taking notes, gathering ideas and collaborating in the cloud. All these features also make OneNote a great place to manage projects. Managing Projects With OneNote will help you see this program in a new way as your project manager. Microsoft Certified Trainer Melissa Esquibel will show you how to get some serious productivity gains. View a free 2-minute clip now!
Managing your projects just got easier. Outlook tasks have many features that enable you to set up project tasks, status reporting and assignments with ease. Microsoft Certified Trainer Melissa Esquibel will help you uncover little-known secrets in Outlook that can turn it into a formidable project management tool. View a free 2-minute clip now!
We’ve all made social blunders at work, but the fact is, your career depends on your growing past youthful awkwardness into the mature poise that others can rely on. With Mastering Business Etiquette & Protocol, you’ll know instantly what to do or say when meeting important customers … attending meetings … traveling with your boss … relaxing at a casual event with co-workers … conversing with top executives … and approaching every interaction with confidence.
In today’s downsizing business world, employees at all levels – and in all departments – need to understand business finance. If you’ve never had to worry about finance before, this array of numbers and terms can be overwhelming. Don’t let a lack of financial knowledge get you embarrassed – or downsized. Mastering Business Finance helps you crunch the numbers like a Wall Street pro. You’ll get step-by-step insights into the world of finance. You’ll be using – and understanding – financial terms within days. One quick read will make you fluent in the language of business finance.
Business is run by the numbers, so if you don’t understand what the numbers mean and how they affect your business, you’re putting yourself in jeopardy. You’re limiting your effectiveness – AND your career. To sit at the strategic table, you need to speak the language of business – the numbers. We’ll help you eliminate the mysteries of finance, removing the fear that many of us have when it comes to cash flow, budgeting and balance sheets. Financial fluency is just minutes away! Listen to a free 90-second clip now!
Enjoy a whole new level of persuasive power. This step-by-step guide is for everyone (even the nervous, pushy, impulsive or tongue-tied) who wants a better deal at home, at work … and in life! Packed with practical pointers, Mastering Business Negotiation will show you how to negotiate with forcefulness and grace by building skills in four critical areas: listening, clarity of purpose, confidence and emotional control.
No matter where or when you’re in the spotlight, you’ll be cool, clear and persuasive with tactics that make your points come alive, distill your best message and tenderize the toughest audience. Use the methods perfected by legendary speakers such as FDR and Abraham Lincoln, and by high-profilers Steve Jobs and Jerry Seinfeld. Then enjoy the applause!
Most managers avoid documenting discipline. That’s because they lack the time (and the confidence) to compose well-structured write-ups. Start tackling discipline head-on today! These smart strategies are guaranteed to help you manage your progressive discipline policies and document even the most difficult discussions. Listen to a free 90-second clip now!
When you think “database,” you don’t usually think Microsoft Excel. But you should. If you spend hours every day tracking, analyzing and maintaining databases, Mastering Excel Lists and Databases is for you. We’ll show you a few secrets to working with Excel lists and databases that will turn those hours into minutes. View a free 2-minute clip now!
How often have you heard that the only way to win at office politics is with dirty tricks? The truth is that getting ahead is really about subtlety, finesse and the artful orchestration of your agenda. Learn how to play the game, increase your personal magnetism and remove the roadblocks between you and your most wished-for goals!
Walk into every presentation – big or small – absolutely confident that you’ll be a hit. Whether you’re leading a meeting of three people or giving a speech to 3,000, you’ll learn how to develop key skills with Mastering Presentations: How to Be Confident & Compelling in Front of Any Audience. Grab your audience’s attention … HOLD it … and communicate your ideas with clarity. Listen to a free 90-second clip now!
We all manage projects from time to time. But what does it mean to be a real project manager? Learn the steps to take – and the steps to AVOID – for perfect projects every time with Mastering Project Management. You’ll find the best way to manage your projects – without letting them manage you! Listen to a free 90-second clip now!
Wondering how Microsoft SharePoint can improve your organization? In just 75 minutes, we’ll highlight the most exciting and important features of SharePoint 2010, and provide dozens of insider tips to maximize your time spent in the platform. You’ll keep employees on top of projects (and deadlines) with intuitive calendar syncing … new blogging functionality … and an improved user interface. View a free 2-minute clip now!
There are two ways to implement SharePoint: successfully – or not! Do it the right way now and boost your productivity for years to come with Mastering SharePoint 2010: Navigate, Interact and Collaborate with Ease. Make SharePoint work the way you want it to.
SharePoint is the way that modern, highly interactive teams collaborate. Now you can master its many capabilities in only 24 pages! Put an end to “Where’s that file?” and “Did you update that folder?” and “We’re not all on the same page!” with Mastering SharePoint 2013: Navigate, Interact and Collaborate with Ease.
SharePoint 2010 offers a better alternative to managing your work team processes and communication. No more endless copies and attachments! It can also tame the “Calendar Beast” when it comes to arranging meetings and assigning tasks to your team members. And your team will spend more time collaborating than sorting through email and copies of documents. Let Mastering SharePoint Team Sites: Teamwork in Action help you maximize SharePoint 2010. View a free 2-minute clip now!
If it seems like you spend all your time in endless meetings, you’re not alone. Meetings are essential to an organization’s success, so why do they seem like such a waste? Because no one really prepares for them. We’ve teamed up with office management legend Joan Burge for an audio recording that will help you get the most out of every meeting. Imagine holding a meeting that people actually WANT to attend! Listen to a free 90-second clip now!
Many people avoid using Access, Microsoft’s database-management application, in favor of Excel. But even Excel’s advanced features can’t handle all of your large data-management tasks. This is your golden opportunity to put the power of Access to work for you. You can have a database up and running in no time.
Avoid the pitfalls of Excel and get the most out of this program. No matter what your skill level is, Excel can save you time and increase your productivity. This Executive Summary is a combination of not one, but TWO training events led by Microsoft Certified Trainer Melissa Esquibel.
Excel is such a powerful tool that sometimes it feels like the software is running you – forcing you to perform frustrating tasks over and over. But not when Microsoft Excel 2010: Time-Savers for Every Skill Level gives you all the tricks and techniques you need to take charge.
What’s new in Excel … and what’s always been there waiting to wow you? Those who keep up with Excel’s ever-more-powerful tools are the most prized people in the office – and it’s not hard at all to keep up. Microsoft Excel 2013: Time-Savers for Every Skill Level takes you on a quick tour of Excel’s latest features, and shines a light on the software’s core wonders.
When it comes to project management, you can buy some pretty sophisticated software specifically designed to keep you and everything on track. But you have some powerful tools right on your desktop that you can craft into quite a robust solution. Whether you’re an Excel expert or just getting started, these techniques will be easy to implement. You’ll discover valuable tips and tricks for letting Excel handle a lot of your more challenging project management tasks. View a free 2-minute clip now!
Do you have a love/hate relationship with Excel? We can turn it into one of pure love. We’ll help you uncover the tips the pros use so you can make Excel do the hard work for you. You’ll hone your skills no matter which version of Excel you use. Break through and discover some new Excel power tools. View a free 2-minute clip now!
Microsoft Office 101: Getting Excel, Word, PowerPoint and Access to Work Together (Executive Summary)
You’ve probably only scratched the surface of how your Microsoft Office programs can work together. We’ll show you the tips and tricks for not only making Word, PowerPoint, Excel and Access work as a team, but when and how each technique should be used. Once you’ve integrated Microsoft Office, your workday will go much more smoothly, and you’ll be more productive than you ever thought possible. (Note: This Executive Summary covers Office 2003 and 2007.)
MS Office 2010 is a big improvement over Office 2003. But learning how to navigate the new interface can make you feel like you’ve been transported to another planet. MS Office 2010 Demystified will help get you back to work using your favorite tools, AND show you some great new features. End the mystery – and boost your productivity. View a free 2-minute clip now!
Chances are, the last time you had your employees attend a seminar, it was expensive, time-consuming and ineffective. Now you can train your entire team on FIVE MS Office 2010 programs … for ONE ridiculously low price. Unlock the power of Excel, Outlook, Word, PowerPoint and Outlook calendars and tasks so you can advance your organization AND your career.
Chances are, the last time you had your employees attend a seminar, it was expensive, time-consuming and ineffective. Now you can effectively train your entire team on FIVE Microsoft Office programs … for ONE ridiculously low price. The Microsoft Office Online Video Training Suite is a collection of Microsoft Certified Trainer Melissa Esquibel’s five most popular webinars. You’ll get professional training on your own time, without the expense and hassle of attending a seminar. View free 2-minute clips now!
If you spend too much time wrestling with your data, we can help. Microsoft Certified Trainer Melissa Esquibel will have you finding and creating templates, and making forms in Excel and Word as easily as you save a file. You won’t just improve your Office efficiency – you’ll improve your office’s efficiency. (Note: This Executive Summary covers Office 2003 and 2007.)
Microsoft Office Templates and Forms: Repeating Success in Word & Excel 2010, 2013 (Executive Summary)
Why waste time reinventing the wheel? Reuse your hard work over and over again with the techniques you’ll learn in Microsoft Office Templates and Forms: Repeating Success in Word & Excel 2010, 2013. This Executive Summary will help you get more done with less effort – without embarrassing errors. You’ll learn faster, smarter ways to leverage your time at the computer.
Don’t spend time and money on training webinars that are inconvenient and unhelpful. Train your whole team on five Microsoft Office programs, whenever you want and for one price. Learn how to do more with Outlook, Excel, Access, Word and PowerPoint than you ever thought possible. You’ll see amazing improvement in your work flow. (Note: These Executive Summaries cover Office 2007.)
Outlook is for much more than just e-mail. Microsoft Certified Trainer Melissa Esquibel has composed an Executive Summary of her popular webinar to show you how to become more efficient with Outlook.
Microsoft Outlook 2007: Calendars & Tasks – Tips to Improve Your Time Management Skills (Executive Summary)
Discover all the ways Outlook can help you manage your workload, boost your productivity and stay focused on projects and appointments. Use a program you’re already familiar with to improve your efficiency. Get the most out of what Outlook has to offer with Microsoft Outlook 2007: Calendars & Tasks – Tips to Improve Your Time Management Skills.
When you understand the ins and outs of calendar and task items, you can use them to more effectively control how you spend your time … report your time … and track team member tasks to ensure on-time performance on projects. Microsoft Outlook 2010 Calendars & Tasks is filled with shortcuts, tips and tricks that will have you optimizing your schedule with lightning speed. View a free 2-minute clip now!
They’ve been there all along, hidden in Outlook 2010 – dozens of simple techniques to help you accomplish more every day … not just with email, but in ways you never expected. Discover the time-saving secrets in Microsoft Outlook 2010: Beyond E-mail to E-fficiency.
Microsoft Outlook 2010: Calendars & Tasks – Tips to Improve Your Time Management Skills (Executive Summary)
You already use Outlook for calendars or tasks … maybe for both … but separately. Now you can learn how to combine them to more easily schedule and manage everything you do. Spend a few minutes with Microsoft Outlook 2010: Calendars & Tasks – Tips to Improve Your Time Management Skills and boost your productivity – today and every day to come.
In this 75-minute video recording – presented by a Microsoft Certified Trainer – you’ll discover how to get more out of Outlook than you ever dreamed possible. This is your hands-on road map to Outlook that can send your productivity skyrocketing. View a free 2-minute clip now!
They improved Outlook again! Microsoft Outlook 2013: Beyond E-mail to E-fficiency shows you exactly how to get more out of Outlook and make it your go-to project manager. Plus, learn the top five changes Outlook has adopted to keep getting better.
Now you can create PowerPoint presentations just like the pros do. Impress your audience with your creativity – in half the time it used to take. Never give another humdrum presentation! (Note: This Executive Summary covers PowerPoint 2003.)
Frustrated by the switch from Word 2003 to Word 2007? We’ll get you back to work. We’ll even help make your job easier and increase your efficiency. You’ll have better results than you ever imagined. Word may have changed, but its benefits haven’t.
They keep improving Microsoft Word, but it’s only better if you know how to use all the new features. Make the most of the program you use every day. Spend a little time with Microsoft Word 2010: Tips and Techniques to Boost Productivity and save countless hours for years to come.
Are you a Word master, or just a newbie having trouble finding things on the ribbon? We guarantee that Microsoft Word 2013: Tips and Techniques to Boost Productivity will save you hours of effort as you emerge as your office’s Word guru. In only 21 pages full of color illustrations, this Executive Summary puts you in command of Word’s latest version, no matter your proficiency.
The entire manager/employee relationship is based on one thing: communication. Yet most managers don’t talk to their staff enough or about the right topics that will motivate them and improve performance. Mind Reading for Managers: 5 Focused Conversations for Greater Employee Engagement and Productivity teaches supervisors exactly what to ask (and say to) employees to keep them engaged and motivated. Learn to read your employees’ minds! Listen to a free 90-second clip now!
Is your day a string of interruptions? You can’t get rid of them, but you can minimize them. Learn valuable techniques for preventing some interruptions while reducing the time it takes to handle the rest. Minimize Interruptions at Work will help you face the ultimate challenge of office etiquette. Listen to a free 90-second clip now!
In an ideal world, you would motivate your employees by showering them with fancy perks. But obviously you can’t always use money to reward or energize your workers. You need a way to balance expense control with the need to dangle expensive carrots and then celebrate staffers’ achievements in a big way. Learn how with Motivate Your Staff Without Money. Listen to a free 90-second clip now!
You work so hard to make a favorable impression on job candidates. But what happens when they show up for work? How are you handling the employee’s first hour, first day, first week and first months on the job? New Hire Onboarding: Practical Advice to Boost Productivity & Retention will help you accelerate performance, improve engagement and boost retention. Listen to a free 90-second clip now!
Time spent in meetings has been rising by 8% to 10% annually since 2000. But the good news is that new technology and new findings on efficient time management are helping us establish new rules for effective meetings. New Rules for Running Meetings will show you how to make every meeting count (and help you determine whether a meeting is necessary in the first place). Listen to a free 90-second clip now!
Drowning in email information? You know who you are. You face every new day with an inbox of hundreds or thousands of emails. Makes you tired just thinking about it, doesn’t it? Microsoft Certified Trainer Melissa Esquibel shares her secrets for keeping a trim inbox in Outlook Strategies for Email Hoarders. View a free 2-minute clip now!
Just like one bad apple spoils a barrel, one employee with a negative attitude can bring down an entire team. It pays to turn a negative attitude around – not only for efficiency and productivity, but because one wrong move and your company could find itself face-to-face with a lawsuit. Banish negativity from your workplace – and your own management style. The results will brighten even the most sullen employee.
With the overtime rules in limbo and key changes proposed to the Fair Labor Standards Act in the new administration, making the wrong pay decision during this turbulent time could cost your organization thousands (or millions) down the road. Overtime and FLSA Compliance 2017 gives you practical guidance on how to proceed with your pay practices in 2017 and stay out of wage-and-hour lawsuits. Listen to a free 90-second clip now!
Don’t let your payroll management practices cause you to pay … and pay … and pay. Payroll Compliance Handbook: The Legal Way to Pay will give you answers to your pressing payroll questions, help you plan and execute your payroll procedures accurately, and keep you in compliance.
If you handle payroll compliance, beware: As other tax revenue sources dry up, the IRS is hunting down payroll-law violations more aggressively this year. Year-end preparation is the key. Learn how to avoid IRS penalties and comply confidently with Payroll Compliance: Preparing for Year-End and 2017. Listen to a free 90-second clip now!
The payroll landscape is changing again – and smart moves in the coming months will help you avoid big trouble (and big fines) down the road. Payroll Update 2017: New Paperwork, New Laws and Required Changes will help you find out what you must do (and NOT do) this year to stay in compliance with federal and state payroll laws. Listen to a free 90-second clip now!
The IRS doesn’t collect employees’ taxes – you do. In fact, employers collect more than 70% of all federal revenue through withholding – $1 trillion a year. With such huge dollars at stake, you MUST get withholding right every time. Discover the secrets of withholding employees’ taxes, child support, retirement contributions and more from Payroll Withholding: Legal Compliance for 2017. Listen to a free 90-second clip now!
In recent years, some organizations have stopped doing performance reviews. That’s a big mistake. Performance reviews can work, but only when they’re embraced as a two-way interaction that links individual behavior to the strategic plan. How best to do that? We’ll show you in Performance Reviews: What Works, What Doesn’t. Listen to a free 90-second clip now!
Increasingly rigorous state and federal workplace laws have generated tottering stacks of personnel records and full disks in workplaces across America. It’s tempting to have a wholesale clean-out. But if you destroy the wrong document, you could be destroying your career. Keep everything, and you may be violating federal regulations on the “reasonable” disposal of sensitive documents. Keep nothing, and you’re virtually guaranteed to lose in any legal battle. Find the safe and effective middle ground now! Listen to a free 90-second clip now!
If you keep all your personnel records, you could be liable for not complying with the Federal Trade Commission’s “disposal rule,” which requires you to dispose of paper and electronic records in a reasonable way. If you keep nothing, you’re virtually guaranteeing that you’ll lose every legal battle. Get the rules for developing a lawsuit-proof records-retention policy for disciplinary documentation, performance evaluations, workplace investigations and medical data. You’ll reduce the clutter, streamline record retrieval and protect yourself in court.
There’s a myth that shorthand is no longer required for most administrative professionals in this digital world. But as most admins know, shorthand is still a sought-after skill. The most savvy administrative professional knows that each word is important. And learning shorthand is the perfect way to ensure you never miss anything. Develop this important skill with help from the Pitman Shorthand Workshop. Listen to a free 90-second clip now!
Whether you’re getting ready to implement Microsoft SharePoint with Office 365 or you already have SharePoint 2013, it can be hard to know how and where to start. The best first step is to look at your business processes and see how SharePoint can make them better. Planning Your SharePoint Implementation will walk you through the steps from the user side of things. View a free 2-minute clip now!
Nowadays, you need more than just bullet points in your presentations. You need pizzazz with the right visuals, video and audio incorporated into your PowerPoint. In PowerPoint: Beyond Bullet Points, you will learn the techniques the pros use to get exactly the right effect and communicate precisely the right message with content imported from various sources. Plus, you’ll save hours to boot. View a free 2-minute clip now!
“I’m pregnant” is already one of the most legally risky phrases any HR professional or supervisor can hear. A new Supreme Court decision has made pregnancy accomodations even more complex. You can’t afford to make even one mistake. Pregnancy-Related HR Issues: Bundles of Joy, Bushels of Paperwork & Legal Risks will get you up to speed on the latest laws, court rulings and best practices for accommodating expectant and new parents. Listen to a free 90-second clip now!
Depositions are scary – even for top executives. Advance planning can help minimize the time you spend with lawyers. That’s why The HR Specialist and Executive Leadership have teamed up to help you stay composed when you’re deposed, with Preparing the Executive for Depositions. Listen to a free 90-second clip now!
Widely considered one of the most gifted presenters ever, Jobs understood how to deliver memorable speeches in a seemingly effortless, engaging manner. In Presentations Steve Jobs Style, Morey Stettner will give you the step-by-step guidance to prepare and deliver presentations that borrow many of Steve Jobs’ favorite techniques. Listen to a free 90-second clip now!
What if I told you there was software that could instantly make you a better project manager – improving your efficiency, your multitasking and your communication all at the same time? And what if I told you that you probably own this software already? With Project Management x 3: The Best of Excel, Outlook and OneNote, office tech expert Melissa Esquibel will show you how to get the most out of the software programs you already have on your desktop! View a free 2-minute clip now!
A misspelled word or misplaced decimal could cost your organization thousands of dollars – and cost you your job. Make sure your grammar and writing skills are top-notch before you send out your written communication. Proofread With Perfection will give you the skills you need to avoid costly errors and produce effective, clear writing. Don’t leave this important job to chance! Listen to a free 90-second clip now!
The world has gone mobile. You need powerful tools everywhere you go, and you want them to be truly portable. Now you can configure and use your iPad to do almost anything your laptop can do – and some things it can’t. Turn your iPad into a high-performance business tool with Putting Your iPad to Work: Tips to Boost Business Productivity on the Go.
People often think a big, vibrant personality is needed to succeed in the business world, but that’s simply not true. It’s often the quiet ones who have the loudest minds. Quiet Influence: The New Wave of Leadership will show how introverts can harness their innate tendencies to make a real difference — in the workplace and the world. Listen to a free 90-second clip now!
Bill Gates. Warren Buffett. Condoleezza Rice. All great leaders. All introverts. In today’s extroverted business world, introverts can sometimes feel overlooked, excluded and misunderstood. But being an introvert doesn’t mean you can’t be a great leader … and Quiet Strength: The Introvert’s Guide to Leadership Greatness can set you on that path. Listen to a free 90-second clip now!
Do you and your supervisors feel like you’re parenting a bunch of unruly teenagers instead of managing employees? The lines have blurred between what’s considered on-the-job versus off-the-job conduct. In Regulating Individual Expression On & Off the Job: “I Just Want to Be Me!”, you’ll learn exactly what you CAN and CAN’T do to regulate employees’ conduct – and how to satisfy the often-conflicting demands of the law. Listen to a free 90-second clip now!
Resolving Employee Conflicts: How to Handle Squabbling Co-workers, Chronic Troublemakers & Fractured Teams
Conflicts between employees can disrupt morale, reduce productivity and create a generally unpleasant place to work. The good news is that you don’t have to tolerate disruptive workplace conflicts. Resolving Employee Conflicts will help you learn how to diagnose the specific cause of an employee conflict – and choose the best strategy for bringing it to an end. Listen to a free 90-second clip now!
Are your accomplishments getting the acknowledgment they deserve? Are you winning influence and admiration around the office? Are you getting everything from your job that you could be? We can help you answer “Yes!” to all these questions. Results, Recognition & Rewards will get you out of your career rut and on the path to success.
Do you know which type of job bias complaint is the most common, the easiest to file and the easiest to win? You may be surprised to learn that the answer is retaliation. Understanding and confronting these risks is vital to your HR compliance. Don’t become an unwitting victim to such claims. Listen to Retaliation: How to Prevent Employees’ #1 Legal Claim and you’ll understand liability and prevent claims before they can be filed. Listen to a free 90-second clip now!
This Special Report explains how you can maximize your retirement dollars by taking full advantage of the many tax-reducing shelters, trusts, credits and deductions available. You learn the pros and cons of every imaginable financial strategy, along with step-by-step advice to make them work for you.
For most people, learning Robert’s Rules of Order is a real pain. But it can be fun, and it really can be simple! To help you save time, and end the frustration caused by poorly run meetings, we’ve teamed up with Susan Leahy, founder and co-creator of RobertsRulesMadeSimple.com, to bring you this one-of-a-kind training. Listen to a free 90-second clip now!
Workers say that 70% of the time they spend in meetings is wasted. Don’t let a meeting that you or your boss run be labeled as a waste of time. Secrets to Leading Productive Meetings: Get Better Results in Less Time will show you how to hold meetings that are more productive, take less time and lead to action. Listen to a free 90-second clip now!
Employees are dramatically more productive when they work towards specific, clearly defined goals in their jobs. But how good are you and your managers at setting those goals … and following up? Setting Effective Performance Goals will help you become a much more effective leader and career developer. Listen to a free 90-second clip now!
The Supreme Court has made it clear: Employers must have a plan to address sexual harassment complaints in a professional, compassionate manner The best tool to eliminate sexual harassment in the workplace is to prevent it from ever happening. Once a harassment complaint has been filed, your organization is already at risk. Make sure your employees are protected with Sexual Harassment.
One of the best uses for SharePoint is document management. But without any more training than, “Here, put this in SharePoint,” everything ends up in one place. SharePoint Workshop: Mastering Document Management will teach you and your team the skills and confidence to easily manage your documents in SharePoint. View a free 2-minute clip now!
No one is born knowing how to be a manager. And no other job can prepare you for this challenging assignment. Hit the ground running with the step-by-step guidance in Skills for New Managers. You’ll know what to expect, how to prepare and what to say and do when it counts the most. Listen to a free 90-second clip now!
Social media helps you increase your organization’s website traffic, gain new customers and make more sales. It’s also a great tool to help you grow your personal brand, and network with your colleagues. Social media is growing faster and faster, and becoming a necessary skill for admins to thrive in the workplace. In Social Media for Administrative Professionals, we’ll teach you the ins and outs of using social media as an administrative professional. Listen to a free 90-second clip now!
Twitter, Facebook and LinkedIn have had a major impact on the way people interact and communicate. Unfortunately, the impact is not always positive. That’s why The HR Specialist has teamed a leading HR social media expert with a top employment attorney to give you the full picture on how this communications revolution affects your workplace – and your work. Listen to a free 90-second clip now!
Change is inevitable. And in today’s business world, changes seem to be occurring at a faster and faster pace. For change to be successful, managers must know how to reduce resistance, encourage acceptance and move the group in the desired direction. Successfully Managing Organizational Change describes typical reactions to change, suggests strategies for addressing resistance and introduces helpful tools to use in change planning. Listen to a free 90-second clip now!
You may know how to survive in today’s fast-paced admin world, but do you know how to thrive? You’re not the only admin to face the challenges you come across every day. Now you can learn how to tackle them from the people who have been where you are – other admins. You’ll learn how to master technology (before it masters you), work well with everyone and even advance your career. Supercharge Your Career is your own personal job coach!
The U.S. Supreme Court issued a series of important employment-related decisions this term that directly affect how you manage, pay and hire employees. Are you prepared to meet the new demands posed by these important rulings? In Supreme Court 2016: 5 Big Employment Decisions and How to Comply, an employment attorney walkw you through the compliance steps needed for Supreme Court decisions related to pay-related lawsuits, employee resignation/termination, attorney fees, reimbursement of benefits and state lawsuits. Listen to a free 90-second clip now!
If you own or manage a small business, you can double or triple your real income. Unbelievable as it may sound, new IRS rules offer owners and managers of closely held businesses breaks so large that your tax savings can actually surpass your main source of income. By staking your claim now, you can take your share of this huge tax-saving windfall – starting this year. Use the practical, 100% legal strategies in this exclusive special report to enhance your personal wealth, shift your income and distribute your assets to reduce your tax liability now and in the years to come.
Every day, key meetings take place in your office. And the decisions made as a result of these meetings can involve millions of dollars, and even change people’s futures. Now, peerless minute-taking skills can be yours – in just minutes. Listen to a free 90-second clip now!
Traditional interview questions focus on the applicant’s past: Where have you worked? What have you done? What have you learned? But you need to know how people will perform in YOUR workplace. Talent-based interviewing, an increasingly popular interviewing technique, asks questions about real-life situations. Better interview questions mean better hires. And that reflects better on you! Listen to a free 90-second clip now!
Get vital business records organized once and for all! Poor records management can deplete profits and expose your company to compliance actions and legal liability. Taming the Paper Monster reveals why every organization needs a formal records-management program and shows you how to develop the right system for your firm.
You may have some talented people working with you, but are they working FOR you – and toward your organization’s goals? It’s your job to turn your co-workers into a team, for your sake AND theirs. But how? Master the techniques outlined in Teamwork at Its Best and you’ll ignite your team’s inner passion to succeed. You’ll raise your profile within your organization … gain recognition as a true leader … and achieve that promotion you’ve been working for.
Termination pay is one of your most complex and confusing duties. Don’t go it alone … and don’t try to guess at the compliance rules. The risks are way too high. That’s why we’ve created an audio recording to help you find out if your termination pay practices are correct and compliant with federal and state employment tax regulations. Listen to a free 90-second clip now!
Terminations are the most stressful and legally dangerous moment for any HR professional or manager. Just one mistake during the process can spark years of litigation. Do you and your management team know all the right moves? Put an end to termination anxiety with Termination Workshop: How to Fire Without Lawsuits or Drama. Listen to a free 90-second clip now!
As a professional, you can certainly give feedback. But can you take it? Learning how to respond to the spoken or unspoken feedback you receive is a science and an art. And how well you receive feedback impacts how well you give it. Learn techniques for success on both sides of the feedback equation with Thanks for the Feedback: How to Give it (and Take it) the Right Way – Every Time. Listen to a free 90-second clip now!
The No. 1 challenge in the workplace is a deficiency in employee people skills – those intangible personality traits like attitude, teamwork, communication and problem-solving. Yet most people never get any training on these kind of people skills … until now. Gather your employees and management team to develop the five critical people skills that impact your ability to be successful at work. Listen to a free 90-second clip now!
No one is born knowing how to be a supervisor. And no other job can prepare you for this challenging assignment. Now, you not only have to worry about your performance, you have to worry about how others perform, too. The good news is you can quickly add the “secrets” of successful managers to your supervisory toolkit. With The 6 Secrets Every Supervisor Needs to Know, you’ll be the boss everyone WANTS to work for! Listen to a free 90-second clip now!
Do you often feel ineffective in your job? Do you find it difficult to manage multiple supervisors simultaneously? Do you wonder why you are expected to be a mind reader? The Advanced Admin: Professional Skills Workshop is designed to assist you, the advanced administrative professional, with perfecting your skills so you continue to excel. Listen to a free 90-second clip now!
Strong communication skills at work are essential if you want to have your ideas heard, lead projects and grow your career. It’s more important than ever to learn how to communicate effectively. With The Art of Communication for Administrative Professionals, you’ll learn how to take both your verbal and written communication skills to the next level Listen to a free 90-second clip now!
Did you leave money on the table in your last negotiation? Chances are that you did. More than ever, negotiating is not a task, but a process. Let Harvard Business School Professor Michael Wheeler show you how to apply this approach to your advantage with The Art of Negotiation: How to Improvise Agreement in a Chaotic World. Listen to a free 90-second clip now!
A good idea is useless if you can’t sell it to the people who will make it a reality. Too many great concepts die right out of the gate because they’re not put into action. No matter what you’re selling, your audience needs a reason to buy, a reason to buy today and a reason to buy from you. With The Art of Selling Your Ideas, you’ll become an expert salesperson and get the results you’re looking for.
An infighter’s guide to winning the political game. Written by ‘Z,’ a 25-year veteran of the corporate battlefield who has climbed the ranks to head a $100 million information services company, this priceless volume contains 43 street-smart hints, tips, shortcuts, ploys, strategies and approaches for surviving – and making it big – in the company political arena.
In today’s highly regulated, litigious society, a single misstep can trigger lawsuits that blow away your company’s morale, productivity and profitability. That’s why you need clear and consistent policies on your organization’s rules, standards and benefits. The Book of Company Policies offers expert guidance on what policies you need and how to write them … communicate them … and put them to work. You’ll steer clear of potential legal landmines – helping your supervisors and managers save time and avoid daily hassles.
Protect your assets with a powerful trust. New types of trusts offer a variety of tax-wise ways you can protect your hard-earned wealth while keeping control over how and when your money is spent. The Book of Trusts shows how you can use trusts to dodge probate, avoid Medicaid liens, save for your children’s education, transfer income-generating assets into lower tax brackets, shelter your wealth from your creditors, provide for your surviving spouse … and more!
How can you possibly keep track of all the federal and state employment laws that govern how you manage your workforce? There’s one simple and affordable way: The Complete Compliance Guide to Federal & State Employment Law. Use this comprehensive CD resource to save on legal fees and stay out of court.
Letting an employee go is never pleasant, and doing it the wrong way can lead you down a dangerous path to litigation. Learn the easy-to-follow guidelines that will help you terminate employees legally with The Complete Employee Termination Kit. Termination still won’t be fun, but you’ll know you’ve done everything right – and helped protect your company from litigation-seeking former employees
Performance reviews are more than just evaluations. They’re an opportunity to increase productivity – and must be done correctly to prevent lawsuits. Get everything you need to do it all right with The Complete Performance Appraisal Kit. This CD with training materials gives you a 147-page manual and a library of customizable documents. It’s everything you’ll ever need to conduct effective, beneficial performance appraisals.
No matter how hard-nosed and numbers-based you try to be, emotions do play a role in negotiation. Realizing how your emotions affect you at the bargaining table can give you a leg up in your next negotiation. But learning how to effectively use this knowledge can put you in control. Find out how with The Emotionally Intelligent Negotiator: Effectively Using Emotions in Negotiations. Listen to a free 90-second clip now!
If you’ve got employees, you’ve got problems. And you certainly don’t want a lawsuit because you handled a problem the wrong way. This convenient CD resource helps you quickly figure out the best way to handle more than 160 HR situations so they don’t turn into HR disasters.
Protect your company with the comprehensive and easy-to-understand instructions in The Employer’s Practical Legal Guide. Prepared by top employment attorneys – then translated into plain language for business people – this must-have manual has everything you need to know to stop trouble before it starts … and limit the damage from innocent mistakes. More than 80 checklists and self-audit questionnaires help you target your company’s weak spots and correct them quickly.
Sometimes life hands us situations in which the one right response is clear. But what do you do when you have two choices of action, and both are right in some way? That’s an ethical dilemma, and your response can spell the difference between career success and hunting for a new job. How can you do the right thing if you’re not sure what the right thing is? With help from The Ethical Employee: How to Do the Right Thing in Business.
So many apps, so much new technology, so little time! If you want to excel in your job, you have to stay on top of the latest tech. Make your workday more pleasant and productive with powerful business apps. The Future of Technology for Administrative Professionals will introduce you to game changers for the oh-so-busy professional admin. View a free 2-minute clip now!
The Growing Problem of Workplace Incivility: How to Reduce Rudeness, Encourage Courtesy & Create a More Professional Atmosphere
Squabbling employees, screaming managers, colleagues who never respond to emails, co-workers who send texts while you’re talking to them … all these people seem to have forgotten the basic rules of courtesy and respect. Find out the strategies you need to turn your office from an uncivil war zone into a collaborative workplace with The Growing Problem of Workplace Incivility: How to Reduce Rudeness, Encourage Courtesy & Create a More Professional Atmosphere. Listen to a free 90-second clip now!
Many HR professionals – even those with years of experience – have absolutely no idea on how to communicate with their company’s top executives. It’s one of the reasons that HR drives executives crazy – and vice versa. But the truth is that both sides are closer to each other than you think. Learn how to bring HR and executives together with The HR/C-Suite Partnership: 5 Steps to Building a Winning Team. Listen to a free 90-second clip now!
I-9 audits are skyrocketing – could your organization survive one? E-Verify rules are in constant flux – are you in compliance? Do your I-9 and E-Verify efforts work together – or set you up for a lawsuit? You must make sure your hiring policies and practices conform to the latest federal and state rules. Keep your organization in compliance with The I-9 and E-Verify Compliance Workshop. Listen to a free 90-second clip now!
The Innovation Secrets of Steve Jobs: Rethink Your Business, Reinvent Your Products, and Revitalize Your Brand
Apple CEO Steve Jobs was considered one of the great innovators of our time. The Innovation Secrets of Steve Jobs, based on Carmine Gallo’s book, reveals Jobs’s seven principles for breakthrough success. You’ll unlock your creative potential … wow your clients and customers … and encourage innovation in those around you. Apple’s slogan is “Think Different,” and with this audio recording, you will. Listen to a free 90-second clip now!
Innovation isn’t just for technology – it’s the key to your career future. In this one-of-a-kind training experience based on her book, The Innovative Admin: Unleash the Power of Innovation In Your Administrative Career, Julie Perrine provides insights and inspiration to spur you to new achievements at work AND in your personal life. Listen to a free 90-second clip now!
Chances are, you and your team see meetings as a necessary evil. We all know that not all meetings are necessary. And now, with your leadership, they don’t all have to be evil! Transform meetings into action-oriented, successful events with The Leader as Facilitator. Listen to a free 90-second clip now!
You don’t have to have an MBA or take a leadership course to learn how to be a successful manager. Our Little Black Book of Executive Secrets will help you separate yourself from the herd – and propel your career to new heights. With our compilation of techniques for progressing, guiding and motivating, you’ll go farther in your career than you ever imagined you could.
The No. 1 reason employees leave companies is the way they’re supervised. The good news (whether you’re a new manager or a seasoned one): You can keep your great people on board and happy by learning the secret of becoming a “magnetic manager.” Become the boss no employee wants to leave! Listen to a free 90-second clip now!
Make your performance appraisals work for you – not against you! How you conduct employee performance reviews can have a major impact not only on how your employees view their jobs, but on how they regard your organization and you. Many books offer general suggestions for improving performance, but few discuss specific ways to make reviews more effective. The Manager’s Guide to Effective, Legal Performance Reviews shows you how to conduct appraisals with clearly established expectations and no misinterpretation.
The biggest challenge for managers? Managing your own workload. At last, there’s one resource that helps you do everything better. The Manager’s Handbook: 104 Solutions to Your Everyday Workplace Problems will help you manage better from day one. No lofty theories or buzzwords – just practical advice that helps you get the job done while staying out of legal trouble. Manage better – and become and even more valuable member of your management team.
The Mastering Business Series: Business Etiquette, Finance, Negotiation, Office Politics, Presentations
Top-notch business skills are the secret to staying employed through the recession. Turn hard times into an opportunity to sharpen your skills with the insights and strategies found only in the five-volume Mastering Business series. Plus, if you order now you’ll get a free gift that showcases your new skills!
Keeping up with employment law changes is an important part of your job, and HR has seen an explosion of new rules and regulations from Washington in the past few years. Are you in compliance? Even more new requirements will be coming in 2017. Stay up-to-date and know how to respond with The New HR Rules: Employment Law Update 2017. Listen to a free 90-second clip now!
Are you struggling to create order in the disorganized chaos that is your workspace? Do you need more effective systems for keeping yourself, your team and your workload organized? We can help you reduce that feeling of being overwhelmed and increase productivity, with The Organized Office: How to Create Effective Systems That Actually Work. Listen to a free 90-second clip now!
The Proactive Administrative Professional: How to Stop Playing Catch Up & Start Getting Ahead at Work (and in Life!)
In today’s busy workplace, many administrative professionals feel a constant lack of control. They’re trapped in a state of reactivity – constantly playing catch up but never getting ahead. If this sounds familiar, you’re in luck. The Proactive Administrative Professional: How to Stop Playing Catch Up and Start Getting Ahead at Work (and in Life!) is specifically designed to help you break this pattern by implementing daily proactive practices. Listen to a free 90-second clip now!
With the ACA, FMLA, COBRA, NLRA and FLSA, you have to keep up with an alphabet soup of federal laws. But only some apply depending on the size of your organization. In easy-to-understand English (no legalese!), find out which employment laws your organization absolutely must follow (but maybe doesn’t) and which laws you are following but probably shouldn’t. Listen to a free 90-second clip now!
Many authors speculate on what might be going on within the walls of Apple, or guess at Steve Jobs’s secrets for success. But Jay Elliot doesn’t have to speculate. He was there. Now, he’s sharing these insights in The Steve Jobs Way: iLeadership for a New Generation. Jay explains Jobs’ management and leadership techniques – and how you can apply them to your work. Listen to a free 90-second clip now!
The question isn’t whether great leaders are made or born – it’s what makes great leaders so great. With The Truth About Leadership, you’ll hone your strengths, reduce your weaknesses and go further in your career than you ever imagined.
The Wired Workplace: How to Set Policies – and Limit Liability – for Employees’ Use of Smartphones, iPads and Social Media
Technology has become the No. 1 new employment law risk to American employers … and the growth of social media and personal tech devices has taken that risk to a whole new level. The Wired Workplace: How to Set Policies – and Limit Liability – for Employees’ Use of Smartphones, iPads and Social Media will help you establish and enforce realistic (and legal) limitations on employees’ use of their own computers, tablets, smartphones and other forms of technology. Listen to a free 90-second clip now!
Nowadays you’re expected to do more with less, no matter how much longer it takes. While you can’t create more hours in the day, you can learn how to use your time to maximum advantage. Time Management to the Rescue offers a wealth of knowledge you can put to use today on how to work reasonable hours, prioritize tasks, track productivity, organize your calendar and master technology.
All tax and wage & hour audits depend on the quality of your records … and bad records will sink you every time. It’s never been more important for you to track employees’ time correctly and keep accurate records of those hours and minutes. It’s also never been more complex. With Timekeeping & Payroll Recordkeeping: Legal Compliance for 2017, you’ll learn to master this core HR responsibility – and keep your organization out of court. Listen to a free 90-second clip now!
Managers and HR professionals are routinely forced to discuss those uncomfortable topics with employees. But most never learned how. Now you can, with Tough Talks: Scripts & Strategies for Difficult Employee Discussions. This insightful training offers realistic sample dialogues to help you sidestep potential awkwardness and conduct clear, direct discussions with employees. You’ll not only learn exactly what to say, but how to say it. Listen to a free 90-second clip now!
You’ve landed a brand-new supervisory position. Now what? You know your skills as a team player won’t be enough for you to excel. But suddenly you’re the boss – supervising your one-time co-workers and friends. Making the change from co-worker to manager is tough enough. But taking that extra step – to becoming a true LEADER – is even tougher. That’s why we created Transition to Leadership. Listen to a free 90-second clip now!
One of the most confusing parts of personnel administration is determining when and how to pay employees for travel time. This audio recording explains DOL and IRS rules for travel time vs. commuting time … highlights common FLSA- and pay-related problems that arise with employee travel … and answers all your questions about when to pay and when not to pay. Make sure you don’t get caught in an FLSA lawsuit! Listen to a free 90-second clip now!
In just 75 minutes – less time than your boss’s last flight delay – you’ll pick up tips and techniques to make business travel bearable, and maybe even enjoyable. Increase your efficiency and decrease your worries with Travel Planning for Administrative Professionals. Listen to a free 90-second clip now!
Getting more done in less time is probably your #1 goal – and troubled workers are your #1 obstacle to achieving it. That’s why we’ve developed Troublesome People at Work, the perfect resource to help you quickly “fix” your “broken” workers so that you can focus on your own career – and sleep better at night instead of fuming about their annoying, inefficient or possibly dangerous behavior.
This popular video in our Office Tech Series will show you the 4 “must know” toolsets to delivering powerful PowerPoint presentations. We’ll start off in Word, show you Design and Formatting, then move on to the Magic of Picture Graphics and Animation. You’ll discover how to get all you can out of PowerPoint. View a free 2-minute clip now!
When it comes to independent contractors, what you don’t know can hurt. Get step-by-step instructions on how to comply with IRS requirements without compromising your ability to make cost-effective hiring decisions. You’ll learn about the IRS’ 10-question test to determine classification, see a sample contract and review guidelines for 22 states with even stricter rules. Hire – or don’t hire – without fear!
Businesses of ALL shapes and sizes are being forced to pay out big bucks for misclassifying employees and failing to pay proper overtime. Department of Labor officials estimate that more than 70% of employers are out of compliance with the Fair Labor Standards Act (FLSA)! Is your company vulnerable? Find out if you’re at risk – and what to do about it – with Wage & Hour Law 2017: Classifications, Overtime & the New DOL Changes. Listen to a free 90-second clip now!
All managers need a clear understanding of the requirements of the ADA and what they must do to comply with it. What Every Manager Should Know About the Americans with Disabilities Act is full of real-life examples of sticky situations, practical advice and suggestions to help you stay in compliance with the ADA. Don’t let failure to comply with the ADA lead to a costly lawsuit!
We all negotiate every day, and nearly EVERY negotiation involves something complex – emotions. Understanding how to leverage yours — and your counterpart’s — can spell the difference between success and failure. In What People REALLY Want: 5 Secrets to Successful Negotiating, Harvard professor Daniel Shapiro, Ph.D., shares his research on how to capture the power of emotions in your negotiations. Listen to a free 90-second clip now!
Disciplining employees requires a delicate balancing act. Push too hard and you alienate people. Tiptoe around the core issue and you confuse people. It’s never easy, and most managers never learned how. Now you can, with What to Say When You Discipline: 10 Phrases Every Manager Needs to Know. Listen to a free 90-second clip now!
High levels of employee engagement are critical in today’s competitive environment. And yet the vast majority of workers are either not engaged or are actively disengaged at work. The critical skills for overcoming that gap: effective internal communication. Develop strategies to address engagement, retention and talent attraction with What’s Wrong With Your Internal Communication Strategy – and How to Make It Right. Listen to a free 90-second clip now!
The death of an employee needs to be communicated within the workplace promptly and with sensitivity. But beyond the communication challenges you face, there are nuts-and-bolts issues – payroll, tax, benefits – that you’re also responsible for. In When an Employee Dies, we’ve teamed up a psychologist and bereavement expert with a payroll and HR specialist to help you manage both the emotional and practical aspects involved with the death of an employee. Listen to a free 90-second clip now!
If you hire a turkey, you can train and motivate that turkey. But in the end, you’ll just have a trained, motivated turkey … not an eagle. Invest 75 minutes to discover how you can improve your hiring system, eliminate the bad hires and attract nothing but eagles. Mel Kleiman, the leading authority on hiring in North America, provides you with an arsenal of easy-to-implement tools in Why Smart Managers Hire the Wrong People. Listen to a free 90-second clip now!
Women and men receive different confidence “training” as kids, and it shows up in their adult communication styles. But you can overcome this early training with some surprisingly simple strategies. Learn to speak your truth to lead, succeed and make your ideas heard in the workplace with Woman’s Guide to Communicating With Confidence. Listen to a free 90-second clip now!
Most people find it challenging enough to work well with even ONE boss. But if you’re working with two bosses – or MORE – the challenge is nearly insurmountable. Multiple bosses mean multiple headaches – for you. In Working with Multiple Bosses – Successfully, our trainer will share her battle-tested techniques for managing not just your bosses, but your own time as well. Listen to a free 90-second clip now!
These days, every workplace is an open book to the world. Social media and websites like Glassdoor allow people to instantly know which organizations are great places to work – and which should be avoided at all costs. How would your workplace rank? Could you benefit from a serious “culture adjustment” to improve recruitment? Take your workplace from standard to standout with You’ll Love Working Here! 10 Steps to an Amazing Workplace Culture. Listen to a free 90-second clip now!
There are dozens of legitimate ways to shelter your assets, disinherit the IRS and make sure your heirs end up with 100% of your money. After your estate has been allocated and the exact numbers long forgotten, you want your heirs to remember you for thoughtfully making the situation as seamless as possible for them. Ultimately, that’s the best legacy you can leave. Your Children, Your Heirs will help you make the process go smoothly.
The Your Guide to Effective, Legal Performance Reviews audio recording will tell you how to improve your performance review process – while avoiding the legal hazards that lurk in every review. Discover how to reduce the anxiety and extract the maximum benefit from your worn-down appraisal process. Listen to a free 90-second clip now!