You give instructions, but people don’t follow your lead. The solution is to prepare so that you provide supportive, timely coaching. Follow these five steps to...
Q. We are a retail company with about 200 employees. We have six different departments. The supervisors are not agreeing on an overall dress code. They wondered if...
Abbott Laboratories’ strategy for recruiting and retaining employees reaches beyond touting its health, retirement and work/life benefits. The Abbott Park, Ill.,...
Recognition from “the company” is one thing, but for most employees, their manager and direct supervisors are the face of the organization. Any positive...
Providing opportunities for promotions is often just the thing to keep top talent from jumping ship. But before you haphazardly start promoting from the ranks, consider...
Google is losing employees to hot startups, while behemoth competitors like Facebook, Amazon and Apple vie for consumers’ time. How is CEO Larry Page pulling...
In today’s economy, leaders must look beyond borders and develop a global mindset. The ability to broaden your perspective and understand different cultures gives...
The Nebraska state government reduced employee health claims by $4.2 million over three years after introducing a wellness program that features 100% coverage of...
If you’re advising a new manager to succeed, start by establishing guiding principles. Groom your managers to evolve into dynamic leaders by helping them develop...
Holly Graf was booted as commander of a warship in 2010 for “cruelty and maltreatment” of her 400-member crew. According to the inspector general,...
Some managers tend to evaluate team members based on their most recent positive or negative encounter. This happens most often when a manager has no record of an...
Sometimes, leaders must resort to subterfuge. That’s what Samuel Adams and other colonists did to whip up hostility against the English in the late 1760s. One of...
Leaders with emotional intelligence rarely possess it by accident. Their high self-awareness lets them see cause-effect relationships between their feelings and their...
Employees who sue for age discrimination under the ADEA must prove that, if not for illegal age discrimination, their employer wouldn’t have taken an adverse...
Soon after John Heer joined North Mississippi Health Services as CEO in 2004, he decided to improve how his leadership team managed their employees. They evaluated...
Hiring is one of the most difficult and legally dangerous tasks for supervisors. Just a few ill-timed words in a want ad or interview can trigger a legal complaint. Here...
How belligerent does an email have to be to warrant firing the sender for willful misconduct and threatening a co-worker? A court has concluded that typing in all...
When something fails, follow these steps: 1. Look in the mirror. 2. Go right back to work. 3. Communicate directly. 4. Seek other leaders on the team. 5. Make necessary...
Effective leaders often say they prefer to earn employees’ respect than to befriend them. The test comes when these bosses need to dish out criticism. To express...
