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Damage control

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in Centerpiece,Leaders & Managers,People Management

businessman talking through megaphoneYou know you shouldn’t have cried, overreacted, yelled, or accused. However, managers are only human, and sometimes emotions get the best of them in the workplace. Since it is impossible to go back in time to erase the incident, focus on the question at hand:  What can be done to repair the damage with your staff?

Try these relationship-salvaging steps:

Recognize the impact of your behavior.

Don’t sit around hoping the feelings aroused by your actions will go away on their own. Ignoring “the elephant in the office” will make you appear either clueless or uncaring. Likewise, don’t try to downplay your team’s reaction in an effort to make yourself feel better.

Ed Muzio, author of Survival Basics for the Infor­­ma­­tion Age and CEO of Group Har­­monics, notes that employees tend to expect a great deal from their managers and can become quite upset when behavior falls short. “It raises doubts about our own security, which can ac...(register to read more)

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