Q: "I supervise two dispatchers at our local 911 emergency center. Unfortunately, one of them won’t listen to anything I tell her. 'Donna' sometimes gives out incorrect directions, so I try to interrupt the call and correct her. She just ignores me and continues transmitting, which slows down the officers’ response.
"I have explained to Donna that I am only trying to ensure that we send help to the right address as quickly as possible. Although she says she understands, she continues to disregard my instructions.
"Donna doesn’t seem to care about her mistakes, so I don’t know what to do. I’ve talked to my manager, but he hasn’t been any help." Worried Supervisor