Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Workplace bullying is an issue that employers should pay attention to—to get ahead of potential legal obligations and mitigate the high business costs of bullying. Some steps employers might consider taking include: Adopt a "no jerks" rule, and adopt and en­­force an anti-bullying policy.
Have you put processes or structures into place so you can accomplish what’s most important every day? Try these three tips:

Do you have a general reference guide, such as The Chicago Manual of Style, a grammar reference and a dictionary, but still not know what the preferred organizational usage or style is? We thought so. Your organization needs its own in-house style guide.

Peter Bregman consults and writes about achieving your priorities by finding your focus. “I believe that most of us get smarter as we get older,” Bregman says. “But somehow, despite that, we often make the same mistakes.” Here’s a five-minute strat­­egy for getting smarter every day:

“It’s not enough to have an opinion,” Pegasystems CEO Alan Trefler tells The New York Times. “It has to be an informed opinion.” Leaders and managers don’t want “yes” men; they want “thought ­leaders.”

When faced with a chance to meet someone who could change your future, don’t be afraid to show some chutzpah. That's what Alison Pincus, founder of the online business One Kings Lane, did when she saw Martha Stewart at an antiques show.

A survey of 800 business travelers found five kinds of characters: 1. The veteran. 2. The road weary. 3. The wide-eyed and anxious. 4. The passionate. 5. The newbie.

A passenger who checked in for an Air Canada flight was handed a first-class boarding pass even though he was an infrequent flier on a cheap ticket. Why? “Our station manager noticed how well-dressed you are and told me to up­­grade you,” the gate agent told him.
1. Include your phone number and mailing address in your signature. 2. Provide “if-then” options. 3. Always start with a greeting. 4. Check Snopes.com before you waste time forwarding a chain letter.

What sort of motto or guideline helps you work ethically every day? Admins work in a reactive frame of mind most of the day, says Nan DeMars, author of You Want Me to Do What? “Basically, we have to react accord­ing to our instincts and trust our internal gyroscope.” DeMars recommends using this fast compass:

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