Open your speech with ‘fire’

  • December 18, 2012

Legendary marketer David Ogilvy once said, “When you advertise fire extinguishers, open with the fire.” It’s good advice for business presenters....

How to Finish the Year Strong

  • December 18, 2012

As I write this, there are still two weeks left in the year. Two weeks – almost 4% of the year. Yet many people are already in holiday-coasting mode. So what do I...

FMLA: Second medical opinion is your option

  • December 17, 2012

The FMLA allows employers that don’t want to accept an employee’s medical certification to ask for (and pay for) a second opinion. If the two opinions...

Conquer negativity in the workplace

  • December 17, 2012

A large percentage of people have to deal with colleagues who frequently complain, according to a study by Cloud Nine Media. Such negativity isn’t just annoying;...

Newly promoted boss not working out?

  • December 12, 2012

Not every employee is cut out for management. Someone who was a true asset as a skilled worker may be a bust after being promoted. If that happens in your...

Can employees bank OT hours for extra leave?

  • December 12, 2012

Q. Sometimes, our employees work overtime and we note those hours in an overtime bank so they can take time off later. One of our employees claims this is illegal and...

ALL CAPS EMAIL? That’s no credible threat

  • December 12, 2012

How belligerent does an email have to be to warrant firing the sender for willful misconduct and threatening a co-worker? A court has concluded that typing in all...

When is the Best Time to Coach?

  • December 12, 2012

Have you ever heard the old quotation, “When the student is ready, the teacher appears”? At that moment of readiness we are most open to new ideas, most...

Do you listen … or wait to talk?

  • December 11, 2012

Most leaders acknowledge the importance of listening. But few know how to do it well. Listening raptly requires more than keeping quiet and maintaining eye contact with...

Remove Duplicates: Payoffs and pitfalls

  • December 10, 2012

While it's easier than it has ever been in Excel 2007 and 2010 to remove duplicates from a list based on selected criteria, you’ll need to watch out for a few...

How to reverse a failure

  • December 10, 2012

When something fails, follow these steps: 1. Look in the mirror. 2. Go right back to work. 3. Communicate directly. 4. Seek other leaders on the team. 5. Make necessary...