Show real empathy, not fake concern July 01, 2000 Most employees see through a boss who communicates like an actor playing a role. If you seem canned, you’ll lose chances to build rapport and credibility
Briefing the boss: Make every word count July 01, 2000 When you’re asked to “report back,” deliver a tidy, easy-to-follow summary.
Handle moody employees July 01, 2000 Everyone has bad days. But a moody person may brood so much that it brings the whole team down.
Use ‘expectations list’ when you delegate July 01, 2000 When dishing out assignments, don’t just explain the job and walk away.
