Six steps to build trust with your team

  • November 01, 2019

The lack of everyday face-to-face interaction can be a breeding ground for distrust if you fail to take the time to build trust with your team members.

4 Fears That Keep Us from Innovating

  • May 16, 2018

Leaders are often telling me they wish they were more innovative. More often though, they tell me they wish their teams were more innovative. Both of these...

How Intentional Are You?

  • April 26, 2018

We walk through every part of our day doing nearly everything by rote; automatically without thinking. Overall this is very helpful — we are leaving so many things to...

Leaders Must Invest in Customer Relationships

  • April 18, 2018

As a leader, you are in the Customer business. Some of you are interacting with external paying customers; all of you have internal customers. Regardless, as a leader...

The Power of Curiosity

  • April 12, 2018

Curiosity is part of the human condition: all you have to do is look at kids; they are curious! They wonder, explore, touch, smell and ask. Yet by the time kids head to...

The Case for Suspending Judgment

  • April 03, 2018

In my work as a coach of leaders, and in my general observation, I see many situations that get messy and contentious; and so often these situations are caused by or...

The Power of Focus

  • February 13, 2018

I’ve been writing a blog here off and on, and mostly off for a long time. While I write very regularly here, I have been remiss here. That is going to change. While...

5 Ways to Lead Projects More Effectively

  • December 10, 2017

Project management training, advice and wise counsel can be found anywhere. Fair less is written about leading projects. This short article won’t put much of a dent in...

Don’t Listen to Ron Popeil

  • March 24, 2017

Ron Popeil is an American inventor and marketer most famous for his infomercial for the Showtime Rotisserie, where he told users to “set it and forget it.”...

The Stuff We Can’t Ignore, But Do

  • February 08, 2017

We do work every day and it becomes routine. We have even gotten good at it, and not just from our own measures, but from feedback and results that tell us we are doing...

A Process Improvement Triple Play

  • December 21, 2016

As leaders we have a responsibility for supporting, enabling and expecting our teams to improve their work processes. Because of that fact, today I want to share a trio...

Persuasion or Manipulation?

  • October 27, 2016

Persuasion is not manipulation. If a connection between those words crosses your mind, it is time to eradicate it — and my goal in this short post is to help you...

Internal and External Customers

  • September 28, 2016

I often get asked by leaders of internal groups how they can create a Customer focus when their team has no direct connection or interaction with the paying Customer. I...