"I didn't know what you expected ... Well, no one told me to do it that way!" Have you heard this complaint before? Probably so.
As a manager, you've likely had to confront employees when they aren't doing what they need to—only to have them respond defensively. The best way—maybe the only way—to prevent such frustration is to have clear performance standards that describe the way work must be done to be satisfactory. Without these standards, your workers are not just more liable to make errors or otherwise fall short on performance. They're also unable to know the difference themselves—meaning more work for you as a manager.
Let's say part of an employee's job is to complete a monthly report used by a number of managers and teams. So far, the reports have been adequate, but you'd really like more data that will highlight the patterns that might turn into problems for the enterprise in the future. So you've been rounding up ...(register to read more)