Every manager has to deal with a certain amount of pessimistic, hostile or uncooperative behavior at times. But a hard-core negative attitude that starts with just one employee can quickly infect an entire department (or a whole company) if the manager doesn't rein it in quickly.
Here are 10 tips for confronting employees whose negative behavior has begun to affect co-workers and the company:
1. Don't get drawn into the employees' negative mind-set. Listen to their points, but don't temper your own realistic optimism.
2. Avoid getting into an argument. Negative people thrive on the negative energy of arguments. Point out areas of agreement when possible in order to build rapport. Keep your cool.
3. Set standards. Spell out the consequences of negative behavior, such as decreased morale. Base them on behavior, not attitude.
For example, you may not be able to change the fact that an employee doesn't like a certain company po...(register to read more)