Business Etiquette Tips
Question: I’m wondering if any of my fellow admins/executive assistants know of a book on business etiquette.
- How to introduce someone to the president/CEO when you know only the person’s title and first name.
- How to tell when it’s OK/not OK to interrupt your boss in a meeting, and what to say when you do.
- What does that closed door mean?
- How to notify your employer (in an emergency) of very delicately personal, family-oriented matters via phone in a discreet, respectful manner when you work in a cubicle setting.
- When/when not to call your boss from your personal cell phone.
- Just how many times am I supposed to call to try and relay this message?
- It’s after 5 p.m. and there’s something going on at the office the boss HAS to know about. The boss is holding a party at her house and would be disturbed if I called. Now, what do I say?
- Oops! I forgot the other exec’s name and he’s a new business contract contact! What do I say when he comes out to chat with me?
- My boss went to a meeting and the location has changed, but I can’t get through to her cell phone to let her know. This could be a disaster!
- How do I announce someone’s arrival in the front office? To the boss? To other co-workers?
Sort of a “Miss Manners for the Admin Professional.” Lots of books are out there on how to write professional business correspondence like this, but I haven’t seen much on verbal communication. Thanks. — Sometimes Tongue-Tied, Rochester, N.Y.
Editor’s note: The National Institute of Business Management, publishers of Personal Report for the Administrative Professional, offers Mastering Business Etiquette & Protocol. Find out more at http://www.nibm.net/viewitem.asp?pubcode=BMBE&cat=1.
Also, legendary manners expert Letitia Baldrige has written several books on workplace etiquette, including Letitia Baldrige’s Complete Guide to Executive Manners and Letitia Baldrige’s New Manners for New Times. Find out more at www.letitia.com/.