Telephone etiquette — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Question: Telephone screening and taking messages are a very important part of my
job, but I am terrible at getting a name right when someone calls.
Does anyone have any suggestions on how to politely ask (sometimes more
than once) a person’s name and the nature of the call? I don't want to
come across as unprofessional to my "new boss." - Cherile