How should I tactfully ask visitors to sign in and wear a badge?
Question: “I am the receptionist for a large assisted living facility. Visitors must sign in at the reception desk and then wear a visitor badge. People do not like this and have told me it’s none of my business who they are or why they want to visit. I explain that it is for the visitor’s safety as well as that of our residents. Any ideas or suggestions how best to handle this?” — Gwen O’Brien