Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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One of the most cost-effective ways for companies to get great word-of-mouth marketing is to provide excellent customer support and service. Great customer service teams share common traits that you can copy, says Gregory Ciotti at Help Scout, a help-desk software tool. Ciotti shares some he’s observed.
Follow the unwritten rules of networking ... Extend your Wi-Fi with plug-in device ... Stop wasting so much time on planning.
Keep these in mind when launching an electronic ‘zine to grab them by the lapels and bring in their business (or just their undivided attention). They apply whether you’re blasting to 50,000 people or just that strange department on the floor beneath you.
Undoubtedly, LinkedIn is the social media tool of choice for professionals. Whether you are building your network to gain career opportunities, reach potential contacts or stay connected with peers and colleagues, make sure you follow these rules.
How many emails do you send and receive each day? Probably so many you’ve developed bad habits and reflexes you don’t even think about anymore.
Toxic co-workers can rip apart your team. The good news is that most toxic employees can be rehabilitated with coaching and training. The key is to spot them—and address their behavior—before they cause too much damage. Look for these three signs.
What is one of the top skills needed for a successful IT career? Inter­­per­­sonal communication, says Eric Bloom, a former CIO, and president of Man­­ager Mechanics LLC, a company specializing in IT leadership development.
Managing up is an important skill for admins at every level to master. Melba Duncan, president of The Duncan Group and author of The New Executive Assistant, offers these seven tips to help you improve your ability.
Making a few small changes to your morning routine can give you a serious boost of productivity, writes John Brandon, an Inc. contributing editor. He suggests doing these eight things at the start of each day.

Your boss holds the keys to your next pay raise, that potential promotion and even whether you can take a vacation this summer. Do your best to foster a positive relationship with the person who has so much influence over your future.

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